Licensed Texas All-Lines Claims Adjuster

EMMANUEL ONUOHA

Texas 713-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and goal driven Licensed Texas All-Lines Adjuster with extensive experience in healthcare administration, customer service, documentation management, and regulatory compliance. Proven ability to communicate effectively with clients, investigate and resolve issues, maintain accurate records, and work in fast-paced environments. Currently expanding expertise in property claims and Xactimate estimating. Seeking an opportunity to begin a career in claims adjusting and contribute strong analytical, organizational, and customer service skills. Xactimate Training – In Progress Texas All-Lines Adjuster License Active

Key Skills: Claims Documentation, Customer Service, Investigations & Fact Gathering, Policy Review, Record Management, Xactimate Fundamentals, Microsoft Office Suite, Data Entry & Reporting, Regulatory Compliance, Problem Resolution, Verbal & Written Communication, Time Management, solution driven, Quick Learner, Values Feedback, Growth Mindset, Great attitude, Available for Remote, Hybrid, or On-Site Claims Positions, Willing to travel for catastrophe and field assignments

EDUCATION

Bachelor of Business Administration (Accounting) University of Houston Victoria Texas

Texas All-Lines Adjuster License Active Xactimate Training – In Progress HIPAA Certified

Career Summary

Kodexpert Meadows Place TX. (Remote)

Customer Service Representative September 2021 – Present

•Answers inbound and outbound calls in a professional and courteous manner.

• Resolves customer concerns efficiently, aiming for first-call resolution.

• Researches internal systems to locate missing information and collaborate with other departments as needed.

• Accurately documented customer interactions and processed claims.

• Engages in solution-based conversations to recommend the best options.

• Follows scripts, policies, and procedures while using training resources to provide accurate information.

• Maintains confidentiality and handle sensitive information appropriately.

• Escalates complex issues to the appropriate personnel when necessary.

• Attends training sessions and team meetings to stay current on updates and best practices.

• Adheres to attendance and scheduling requirements.

Four Group Homecare LLC Houston, TX.

Administrator January 2012 – July 2021

•Managed daily administrative operations and maintained detailed business records.

•Investigated and resolved client concerns while ensuring compliance with company policies.

•Coordinated staff schedules, documentation, and operational reporting.

•Maintained accurate files and records requiring strong attention to detail.

•Communicated effectively with clients, employees, and external stakeholders.

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