Customer Experience Advocate - Technical Support

Kurt Hall

Orlando, Florida, United States,

631-***-****, ****.******@*****.***

PROFESSIONAL SUMMARY

Customer Experience Advocate specializing in technical support and customer service. Providing satisfaction through effective conflict resolution and streamlined account management. Committed to leveraging skills for improved customer interactions, handling workload with ease and fostering positive work relationships. Motivated to be an asset in a productive environment.

SKILLS

Customer service Expert

Conflict resolution Expert

Operational efficiency Expert

Technical support Expert

Account management Expert

Remote communication Expert

EMPLOYMENT HISTORY

Sept 2020 — Jul 2026 Customer Experience Advocate, SUMMIT BROADBAND Orlando FL Delivered technical support and customer service, ensuring seamless bill payments and efficient account management. Scheduled field services and assisted elderly customers with limited computer skills, enhancing overall user experience. Strengthened customer satisfaction and fostered positive relationships through effective conflict resolution.

• Provided prompt technical assistance, improving customer satisfaction.

• Managed account inquiries, ensuring accuracy in billing and service delivery.

• Coordinated field service appointments, optimizing operational efficiency.

• Resolved conflicts amicably, cultivating positive customer relationships.

Oct 2018 — Sept 2020 Technical Support Specialist, ASURION Orlando FL Provided customized solutions and resolved issues on mobile devices, enhancing user experience. Delivered insurance sales and services, ensuring comprehensive support. Managed work-from-home responsibilities efficiently while upholding high service standards.

• Delivered tailored technical assistance for diverse mobile platforms.

• Guided customers in understanding insurance options and claims processes.

• Utilized remote communication tools to ensure seamless support. Sept

2007 — Nov 2017 Customer Service Sales Representative, ENHANCED CUSTOMER CARE SOLUTIONS Melville NY

Oversaw airline ticket bookings while delivering exceptional customer service. Provided remote technical support, ensuring customer satisfaction and efficient problem resolution. Collaborated with team members to enhance service quality and streamline processes.

• Handled customer inquiries and resolved issues rapidly.

• Assisted clients with technical difficulties related to bookings.

• Achieved high customer satisfaction ratings through responsive service.

EDUCATION

Certified Broadcast Engineer

High School Diploma

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