Customer Service Representative and Support
Resume:
Katherine McGregor
Customer service representative
Indianapolis, IN 46260
***********.**@*****.***
Excellent communication skills .
Service Oriented
Excellent time management skills
Advanced Critical thinking skills
Advanced Judgment and decision making skills
Willing to relocate to: Indianapolis, IN - Dallas, TX - Champaign, IL Authorized to work in the US for any employer
Work Experience
Systems Support Technician
Johnson Controls - Indianapolis, IN
January 2022 to Present
Program security systems for commercial and national accounts Customer Service Representative
Strongbridge LLC - Indianapolis, IN
April 2021 to November 2021
Assist consumers with resources on mortgages and other services related to housing.
• Performed data entry for customer information
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Performed data entry for shipments and customer information Employee Relations Specialist
Talent Logistix
June 2020 to April 2021
I was the liason between the field staff and management. Along with being the office manager. I made sure the employees need were met. Payroll, insurance. timekeeping etc. I also ordered office supplies, coordinated meetings with potential clients, answered the phones, accepted deliveries etc. Call Center Team Lead
Inktel Contact Center Solutions - Indianapolis, IN April 2019 to March 2020
Call center team lead. Assisted trainees with customer support while troubleshooting via telephone about faucets and other plumbing operations.
Home Health Aide
Pinnacle home health Care - Milwaukee, WI
May 2017 to May 2018
Assist clients with daily living activities.
Personal Care Aide
Iris
May 2014 to March 2016
Assisted clients with daily living activities such as personal grooming, light housekeeping, assistance with medication as well as companionship.
Menards
Menards - Milwaukee, WI
October 2014 to February 2015
One on one customer service. I assisted customer with purchasing merchandise in a home improvement store.
Education
Some college in Accounting
University of Phoenix-Online Campus - Milwaukee, WI February 2009 to June 2010
20 years/with on the job experience. in Accounting and Business Administration
Danville Area Community College - Danville, IL
August 1983 to July 1984
High school diploma or GED
Skills
• Customer Service (10+ years)
• General Ledger Accounting
• Problem-solving (10+ years)
• Flexibility (3 years)
• Team Work (10+ years)
• Reliability (3 years)
• Office Management (10+ years)
• Customer service skills (10+ years)
• Customer service (10+ years)
• Tax accounting (10+ years)
• Microsoft Office
• Bookkeeping
• Human resources
Assessments
Administrative assistant/receptionist — Proficient December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Attention to detail — Familiar
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Working with MS Word documents (intermediate) — Completed May 2021
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Choir Director
March 2011 to May 2021
It started wth a prayer. The rest is history.
My love for people was a part of my DNA, long before I studied interpersonal communication or anything related to communications with people. I chose customer service because of this. I was born again in 2011, joined the choir and became the choir director in 2012. I have been directing choirs since 2012. I love people and interacting with people. Experience, knowledge, interpersonal communication skills along with dedication makes me a excellent fit for any customer service position. I appreciate your time and consideration.
Contact this candidate