Operations and Document Support Specialist
Resume:
BETH MAHURIN
Marion, Iowa 319-***-**** *******.******@*****.***
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SUMMARY / OBJECTIVE
Operations, bookkeeping, and documentation specialist with experience in workflow processes, operations support, and supporting team goals in an environment focused on quality and productivity. Strong office and administrative skills including data/account management, file/task organization, contract and document editing, and internal/external customer service. Seeking a role in data entry, insurance, or service organization focused on making a difference for the customer.
PROFESSIONAL EXPERIENCE
Legacy Manufacturing Marion Iowa 2020-Present
Support external customers by supporting warehouse personnel.
Quality Control
• Operate BraBender machine
• Move and scrap material using Warehouse Edge
• Verify equipment information in SAP
• Look up and print drawings in E-drawing
• Inspect hoses off the extrusion and production lines
• Input extrusion daily log in Excel
• Create spreadsheets in Excel
• Create reports in Excel and Word
• Process incoming materials from the extrusion and production lines
• Track equipment for calibration and send out equipment for calibration
• Create procedures and inspection reports
Production Line
• Read and fill work orders
• Prepare required paperwork for completed pallets
• Assemble garden and air hoses
• Operate strapping machine, box machine, box maker, automatic box taper
• Apply retail packaging to product
• Inspect garden, air hoses and other retail products for defects
• Worked on several other product lines
Klein Tools Cedar Rapids Iowa 2018 –2020
Support internal and external customers by supporting front office and warehouse personnel.
● Prepare backup envelopes, labels and packing envelopes
● Make timely delivery of envelopes and labels to picking line
● Assemble boxes for pick line
● Pack tools into proper containers
● Scan packed envelopes and place them in proper totes for truck loading
● Label pallets that are ready for truck loading
● Inspect return tools for flaws
● Fulfillment of customer orders
● Replenish product
Kelly Services Cedar Rapids, Iowa 2017-2018
Office Admin – Klein Tools
Support internal and external customers by supporting front office and warehouse personnel.
● Prepare backup envelopes, labels and packing envelopes
● Make timely delivery of envelopes and labels to picking line
● Assemble boxes for pick line
● Pack tools into proper containers
● Scan packed envelopes and place them in proper totes for truck loading
● Label pallets that are ready for truck loading
● Inspect return tools for flaws
● Was hired on by Klein Tools fulltime from Kelly Services within 6 months
PEPSICO Cedar Rapids, Iowa 2017-2017
Payroll Admin
Supported internal and external customers by maintaining payroll records using SAP and Kronos, answering phones and placing customer orders using internal computer programs.
● Retrieved and entered payroll
● Handled payroll control & compliance reports
● Communicated with candidates and coordinated interviews
● Managed new hire communication & orientation
● Ran and distributed ongoing production reports
TRANSAMERICA Cedar Rapids, Iowa
Documentation Specialist 2010 – 2017
Received agent packets and split life insurance documents for initiation into workflow system and processing. Indexed, collated, and digitized/scanned into the system. Routed documents and mail to appropriate processors.
● Assigned policy numbers for new business document packets, entered and organized data, and ensured HIPAA and confidential data were correctly handled in the system.
● Processed and checked 500 – 1000 application packets daily, checking for errors and completeness.
● Consistently achieved a productivity rating of 125% (goal of 100%) through focus and efficiency.
● Commended for quality measured at 98% (goal of 90%) with attention to detail and active learning.
● Selected to cross-train on other current business products, location- and state-specific product handling rules, and customer service.
● Routed claims, death certificates and required documentation for examiners to review in claims.
ADDITIONAL EXPERIENCE
Operations Admin / Data Entry
Verified and entered customer orders, recorded inventory changes and validated product availability, performed research and printed reports for Quaker Oats on temporary contract and for Casey’s / Blimpies.
Cashier / Assistant Manager
Completed inventory counts, order inventory, operated and balanced cash drawer, served customers for Casey’s, and more.
SKILLS & KNOWLEDGE
Applications: Microsoft Office; AWD; Citrix; Attachmate
Processes: Automated workflow, documentation management tools (DocSplitter, Masking)
Compliance: State and Federal regulations on personal life insurance applications
EDUCATION
Associate of Applied Science in Accounting at Kaplan University; Cedar
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