Customer Service & Inside Sales Specialist
Resume:
Kelly Norman
Arlington, Texas 76013
817-***-**** cell
************@***.***
Skills:
Eclipse
Bill pro
Support Center Plus
AX
Kwik Tag
SAP
Quickbooks
HRMS
Epicor
Multichannel Order Management (M.O.M.)
JDEdwards
Outlook express
Microsoft office
Multi-line phone system
Type 60 wpm
10-key by touch
Cash register
Trainer
Multi-tasker
Highly organized
Detail oriented
Problem solver
Excellent customer service skills
Education:
Texas Tech University, B.S. Horticulture 1989
Employment Experience:
Reece Bath + Kitchen
November 2025-July 2026
5001 Bryant Irvin Road North
Fort Worth, Texas 76107
https://www.reece.com/bath-and-kitchen
Title: builder support representative
Duties: Reece has multiple divisions offering plumbing, HVAC, waterworks, and bath and kitchen. Our department within the bath and kitchen division worked with volume builders providing them with appliances for new homes. My role was to aid builders and homeowners after installation if there was a need for repairs to new appliances. Ordered replacement parts, coordinated repairs, and followed up after the repairs were completed. Established relationships with individual builder representatives, vendor contacts, and communicated with new homeowners providing service.
Trulite Glass and Aluminum
August 2020-August 2025
4400 Cambridge Rd
Fort Worth, Texas 76155
www.trulite.com/
Title: customer service representative, inside sales
Duties: Trulite provides architectural glass, specialty glass products, and aluminum products. Order entry, order maintenance, and follow up. Provided all services via phone, internet, fax, and email. Assisted customers with architectural glass identification, selection, and purchases. Ordered glass samples from Vitro and Guardian websites. Provided quotes for orders up to 300 square feet. Posted payments through Trulite’s website. Scanned all paperwork to Kwik Tags. Developed rapport and maintained relationships with customers. Familiar with heavy glass for shower installation, architectural glass, insulated units, laminated units, and spandrel glass. Ordered crates for glass order packaging, arranged for L bucks, coordinated delivery on our glass trucks and flatbed trucks, and occasional LTL shipments. Acted as trainer for new associates.
B&D Binder and Index
July 2018-July 2019
2621 S Cooper St
Arlington, Texas 76015
www.bdbinderindex.com
Title: customer service and accounts receivable
Duties: B&D manufactures and distributes printed paper divider tabs and also distributes binders. Order entry, order maintenance, and follow up. Provided all services via phone, fax, and email. Created and maintained daily invoices for all orders. Maintained quickbooks for item maintenance and invoice set up. Posted all accounts receivable. Acted as general receptionist. Maintained all customer account files.
Pratt Industries
July 2017-November 2017
3300 High River Road
Fort Worth, Texas 76155
www.prattindustries.com
Title: customer service representative
Duties: Pratt Industries manufactures and produces printed corrugated cardboard boxes. Order entry, order maintenance, and follow up. Provided all services via phone, EDI, fax, and email. Assisted sales associates in setting up new items. Provided inventory reports for various customers both daily and weekly.
Dot It Restaurant Fulfillment
April 2012- March 2017
2001 E. Randol Mill Rd
Arlington, Texas 76011
www.dotitlabels.com
Title: customer service representative
Duties: Dot It manufactures and distributes all kinds of labels and provides brand fulfillment items for restaurant supplies. Focus is on labels, but also provides a variety of other printed materials. Sales, order entry, order maintenance, and follow up. Coordinated with large distributors with entry, maintenance, and delivery of orders. Assisted customers with designing custom labels—provided assistance and guidance with options for materials, adhesives, and varnishes. Provided all services via phone, EDI, fax, email, and in person at our facility. Acted as a trainer for the company for new hires. Coordinated international shipping of both package and freight loads. Provided inventory reports for several large distributors of current inventory and order statuses. Some support with accounts receivable duties- posting of checks, some collections. Multiple customer service awards.
Master Halco Fencing
April 2007- February 2012
4922 Northeast Parkway
Fort Worth, Texas 76106
www.masterhalco.com
Title: inside sales representative
Duties: Master Halco manufactures and distributes all manner of fencing materials. Assisted contractors with all kinds of residential and commercial fencing. Inside sales, guidance for product selection, order entry, order maintenance, and follow up. Provided services via phone, fax, email, and in person at our facility. Developed rapport with existing customers and also recruited new customers as needed. Provided assistance to the yard personnel in assembling orders of product as needed. Worked closely with manager to maintain a current inventory listing and keep products in stock and readily available.
RigData
October 2005- February 2007
7001 Boulevard 26, Suite 606
North Richland Hills, Texas 76180
www.rigdata.com
Title: editorial assistant
Duties: RigData publishes statistics of oil and gas rigs on a biweekly status. Assisted with assimilation and publication of current drilling activity statistics of oil and gas rigs throughout the United States. Collected information via phone, email, and the internet. Published a variety of publications daily, bi-weekly, weekly, monthly, quarterly, and annually. Established rapport with various drilling companies and oil and gas operators to collect necessary information for publication. Worked together with other members of editorial staff to meet necessary deadlines.
Home Depot
May 1992-September 2005
Final location: (worked in multiple locations over my tenure here)
1151 Bridgewood Drive
Fort Worth, Texas 76103
www.homedepot.com
Title: installed sales expeditor
Duties: Home Depot is a big box retail store providing a variety of home improvement items and services. Provided customer service from point of sale through completion of extensive home improvement projects. Worked as an installation coordinator acting as a liaison between customers, vendors, and installers. Coordinated multiple installation projects that must be maintained in a specific step by step format. Trained in all areas of home improvement. Acted as trainer for all computer entry for basic sales orders, special orders, and installation orders. Updated hard copies of special order materials available throughout the store in all departments. Communicated between customers, installers, and vendors via phone, fax, and email. Cash register skills. Wrote schedules for up to seven associates at a time. Multiple merit awards. Former titles: special services supervisor, sales associate, cashier.
Other prior job experience:
Florist, floral arranger, interior plant maintenance manager, retail, general office. Continually employed since age 16.
Other interests:
Community theater, scuba diving, reading, tap dancing, movies, Mensa member since 2020
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