Human Services & Client Support Specialist

Keyinde Adepoju

Chicago, IL 872-***-**** **************@*****.***

SUMMARY

Dedicated Human Services professional with a Bachelor of Science degree in Human Services and experience providing customer service, community support, and daily operational assistance. Skilled in client communication, recordkeeping, data entry, organization, documentation, and maintaining accurate information. Experienced in assisting diverse populations, responding to individual needs, and supporting programs that serve community members. Proficient in Microsoft Office applications with strong attention to detail, professionalism, and confidentiality.

EDUCATION

Walden University Minneapolis, MN

Bachelor of Science in Human Services January 2026 Ultimate Medical Academy Clearwater, FL

Associate of Science in Health and Human Services 2022 EXPERIENCE

Eldercare Server 2017

Brookdale Senior Living Chicago, IL

• Provided professional customer service and daily support to senior residents and guests in a healthcare-focused environment.

• Communicated with residents to understand requests, respond to concerns, and ensure needs were addressed promptly.

• Maintained accurate communication with management regarding resident concerns, service issues, and follow- up needs.

• Followed established procedures, safety guidelines, and organizational policies.

• Supported daily operations by coordinating meal service, organizing work areas, and maintaining a clean and structured environment.

• Worked collaboratively with staff members to provide quality service and support to residents. Volunteer Food Pantry Assistant 2017

Christ Apostolic Church Chicago, IL

• Assisted with daily operations of a community food pantry serving individuals and families in need.

• Provided respectful customer service by greeting community members, answering questions, and assisting with resource distribution.

• Organized and maintained inventory records by receiving, sorting, and tracking food donations and supplies.

• Prepared resource packages while ensuring accuracy and proper organization.

• Maintained organized storage areas and supported efficient workflow.

• Worked with volunteers and staff to coordinate services and meet community needs. Volunteer Tree Maintenance Assistant 2016

Chicago Forest Chicago, IL

• Supported community improvement projects by assisting staff with assigned tasks and maintaining organized work areas.

• Followed safety procedures and completed tasks according to established guidelines.

• Collaborated with team members to complete projects efficiently and effectively.

• Maintained attention to detail while handling equipment, materials, and cleanup responsibilities. TECHNICAL SKILLS

Client and Customer Service

Human Services Support

Data Entry and Recordkeeping

Documentation and Information Management

Administrative Support

Client Communication

Community Resource Support

Microsoft Office Applications

Filing and Organization

Phone Communication

Problem Solving

Written Communication

Attention to Detail

Time Management

Multitasking

Team Collaboration

English and Yoruba (Bilingual)

ADDITIONAL QUALIFICATIONS

- Knowledge of human services principles and client support practices. - Experience assisting individuals from diverse backgrounds. - Strong ability to maintain organized records and accurate information. - Comfortable learning new computer systems and databases. - Strong interpersonal skills with the ability to communicate professionally with clients, families, and staff.

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