Store Manager & Multi-Unit General Manager

Anais V. Ratti

**** * ***** **. ********, CO ****2

Mobile: 720-***-****

Email: *******.*******@*****.***

EDUCATION:

August 2006-June 2010

BSBA- General Business Management University of Denver, Daniels College of Business

PROFESSIONAL EXPERIENCE:

01/2021-Present

Store Manager Murphy USA Aurora, CO

Certified Training Manager, trained all new SM’s as well as all promoted ASM’s

Opened new store location including hiring, training, setting up sales floor and backroom, ordering accurate amount of product for exceeding target goals, merchandising, and financial touches.

Responsible for the overall site’s performance and the direct management of approximately 7-15 store employees.

Accountable for ensuring that every site delivered best-in-class customer service, consistent achievement of operational excellence, and professional development of store employees.

Drive store sales growth, promotional sales, customer service surveys/results, and fuel break even

Manage store operating costs to be at or below plan

Ensure store is fully staffed with succession plans in place, train store team members to be highly proficient and to follow training guidelines.

Maintain compliance to fuel and merchandising programs

Support company initiatives/roll-outs and maintain changes

Report and handle all safety incidents per company guidelines

Investigated losses to protect company’s assets

Identified, recommended, and implemented systems to minimize loss of merchandise, money, or company assets.

01/2018– 11/2020 United Pacific Thornton, CO

Multi- Unit General Manager

Managed all HR functions, including recruiting, interviews, counseling and corrective actions, benefits administration, payroll, employee termination, etc.

Oversee all operations including sales, inventory, stocking, display, and cash control.

Managed over 35 employees in different age ranges and all nationalities.

Trained and developed all employees, assistant managers, and other GM’s.

Monitored and controlled daily operational budgets, analyzed, reduced, and controlled expenses.

Identified new market segments and increased sales which along with reducing costs kept the stores at #1 or #2 in the district out of 14 stores.

Through strong and consistent coaching and feedback maximized team performance and built teams that worked well and stayed together.

Delivered exceptional customer experiences that earn trust, loyalty, and retention.

Held full P & L responsibility; maintain proper inventory controls, drive sales and cost containment initiatives to maximize profit.

Maintain a safe workplace and adhere to company policy in regard to compliance with all state, Federal, OSHA, and DOT rules and regulations.

02/2012– 01/2018 Suncor Energy, Inc Lakewood, CO

Multi-Unit Store Operator

Oversaw day-to-day operations for 5 store locations.

Coached and developed management personnel to achieve P & L objectives.

Provided positive environment and promoted team building activities at all levels.

Coached and mentored staff to assume additional responsibilities resulting in promotions.

Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security.

Improved operations through effectively supervising daily staff assignments.

Additional Experience:

8/2002-02/2015 Wendy’s, Inc. Denver, CO.

Shift Supervisor Job through high school and college

•Coordinated shift changes of crew members for a restaurant of over 30 employees

•Managed 12-hour work shifts by ensuring that employee performed their duties per company policies

•Assisted in daily inventory counts and prepared daily activity reports for Store Manager.

5/2011-08/2013 Monclova Law Firm Denver, CO.

Bilingual Legal Assistant

Translated client documents written in Spanish into English and revised previous translated drafts to ensure accuracy

Assisted clients with live, on-site translation of various types of documents and answered their questions with respect to the translation of technical terms.

Performed basic factual research for the attorney and proofread a variety of written materials

Managed numerous client immigration petitions.

Assisted lawyers by organizing legal documents, gathering information about cases and assisting during trials and hearings.

9/2006-06/2010 University of Denver -Volunteers in Partnership Program Denver, CO

Program Coordinator

Helped lead a one-week college residency program at the University of Denver for up to 60 high school students from the Denver Metro Area

Planned, organized, and executed various social and educational activities for participating students

Worked with staff members, budgets, and procedures to ensure the implementation and success of the program.

Provided administrative support in the development, implementation, and marketing of the program project function.

Supervised and trained staff, student employees, volunteers, and interns as appropriate

SKILLS

•Native fluency in Spanish (both written and spoken)

•Excellent communication skills; thrive in fast-paced customer service environments

•Proven working knowledge of (Word, Excel, PowerPoint)

•Time Management skills

•Ability to organize, prioritized and work under pressure

•Outstanding customer service skills

•Problem solving skills

•Ability to take direction, learn quickly, work independently, and maintain a level of professional skepticism

•Leadership skills

•Ability to be adaptable, flexible, capable of working both independently and in teams

•Management skills

•Negotiation skills

•Attention to detail

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