Route Delivery & Dispatch Professional

FREDRICKA MICKENS

DELIVERY CARRIER ROUTE DELIVERY PROFESSIONAL

Jacksonville, FL 904-***-**** ******.*******@******.***

PROFESSIONAL SUMMARY

Reliable, safety-focused delivery professional with hands-on experience managing daily routes, loading and unloading packages, using delivery applications, and providing accurate, on-time service to homes and businesses. Brings additional experience coordinating vehicle transport and towing dispatch, maintaining detailed records, and following regulatory requirements. TWIC card holder with HIPAA and Bloodborne Pathogens (BBP) certifications, prepared to handle time-sensitive and confidential deliveries with professionalism.

CREDENTIALS & CORE SKILLS

CREDENTIALS

TWIC Card • HIPAA Certified • BBP Certified

DELIVERY

Route planning • Package scanning • Loading/unloading

SAFETY

Traffic-law compliance • Safe handling • Risk awareness

OPERATIONS

Dispatch coordination • Documentation • Customer service

PROFESSIONAL EXPERIENCE

Amazon Delivery Partner

February 2024–Present

Jacksonville, FL

Manage daily delivery routes while completing accurate, on-time package deliveries to residential and business customers.

Use Amazon delivery applications and scanning technology to navigate stops, verify deliveries, and communicate status updates.

Load, organize, and unload packages efficiently to support route accuracy and meet daily delivery targets.

Follow safety procedures, traffic regulations, and package-handling requirements throughout each shift.

Provide courteous customer service and resolve delivery questions or access issues professionally.

Rides for Less Inc. Owner/Operator & Finance Manager

July 2015–Present

Jacksonville, FL

Coordinate vehicle purchases at auctions and arrange secure, timely transportation back to the dealership.

Maintain accurate customer, inventory, title, and transaction records using electronic management systems.

Review documentation for accuracy, regulatory compliance, and potential discrepancies before processing.

Manage vendor and service-partner relationships while balancing schedules, priorities, and customer needs.

Mickens Auto Repair & Towing Office Manager

April 2010–May 2015

Jacksonville, FL

Coordinated dispatch and scheduling for tow-truck pickups and drop-offs, supporting timely service completion.

Communicated accurate job details between customers, technicians, and tow operators.

Managed work orders, customer records, parts inventory, vendor relationships, and employee schedules.

Mickens Auto Sales Finance Manager

April 2010–May 2015

Jacksonville, FL

Processed DMV and title documentation, temporary tags, rebuilt-vehicle paperwork, and transaction records.

Prepared accurate correspondence for law enforcement, insurers, financial institutions, and dealerships.

Maintained financial and customer data using Auto Manager and QuickBooks while following regulatory guidelines.

TECHNOLOGY

Amazon delivery and navigation applications • Auto Manager • Dealer Center • Add123 • QuickBooks • Mitchell 1 • Electronic case-management and productivity systems

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