E-commerce Operations & Customer Service Manager
Resume:
Cameron Paige
Email: **********@*****.*** Phone: 562-***-**** Long Beach, CA
Results-driven operations and customer service professional with 8+ years of experience across retail management, warehouse operations, e-commerce fulfillment, and team leadership. Proven ability to scale fulfillment operations, manage courier logistics, and lead customer service teams in high-growth environments. Supported 1.5M+ in annual e-commerce revenue and contributed to the company reaching its first 1M sales milestone. Experienced coach and mentor with a strong background in team development and performance optimization.
Education
Bachelor of Science in Psychology May 2023
California State University, Fullerton Fullerton, CA Associate of Arts in Kinesiology and Psychology May 2020 Cypress College Cypress, CA
Work Experience
BucketSquad Apparel December 2024- Present
Customer Service Manager
Played a key role in supporting over $1.5M in annual e-commerce sales through fulfillment optimization and customer service leadership
Manage end-to-end customer lifecycle from onboarding and activation through issue resolution
Coordinate operational milestones including order readiness checks, fulfillment tracking, returns processing, and activation follow-ups
Partner with fulfillment, finance, marketing, and leadership to meet deadlines and timely issue resolution
Manage and oversee a team of 8 customer service representatives, providing training, performance oversight, and workflow coordination
Serve as primary point of contact for multi-channel consumer accounts across Shopify, Amazon, and TikTok Shop
Personally managed 8,000+ customer emails during peak holiday season, maintaining high response rates and customer satisfaction
Respond to and resolve customer inquiries across email, Amazon storefront, and multiple customer support platforms
Lead customer service operations using Gorgias and Loop, ensuring efficient returns and resolution
Manage and update product listings across Shopify, TikTok Shop, and Amazon, including editing descriptions, correcting errors, and optimizing content
Oversee inventory intake, tracking, and reconciliation across Shopify and fulfillment systems.
Coordinate courier and shipping workflows to maintain on-time fulfillment
Conduct recurring meetings with executive leadership and the apparel team to provide customer insights and operational updates
Analyze customer feedback data to improve processes, reduce complaints, and enhance overall brand experience.
Ryoko Rain Apparel March 2021- December 2024
Inventory and Warehouse Specialist
Contributed to the company reaching its first $1M revenue milestone
Managed warehouse inventory systems supporting high-volume order fulfillment
Oversaw multi-carrier shipping operations using ShipStation
Maintained accurate stock counts and reduced order discrepancies
Built professional relationships with athletes and influencers to support brand growth Jack in the Box August 2016- September 2021
Assistant Store Manager
Support daily restaurant operations, including food preparation, cash handling, and guest service
Supervise and train team members to uphold company standards and deliver excellent customer experiences
Assist with scheduling, shift planning, and ensuring adequate staffing levels
Monitor inventory, place supply orders, and reduce waste to control food and labor costs
Maintain cleanliness, safety, and compliance with health and sanitation regulations
Resolve guest concerns and ensure positive, efficient service
Perform opening and closing procedures, including balancing tills and preparing deposits
Support the Store Manager in meeting sales goals, managing labor, and driving overall performance
Coach employees to improve productivity, accuracy, and teamwork
Enforce company policies, operational procedures, and brand standards Cypress High School Basketball September 2020- Present JV Head Basketball Coach/Assistant Varsity
Led program to 3 league championships in 6 full seasons
Compiled 100+ career wins with a consistent overall winning record
Directed practice planning, player development, and in-game strategy for JV program
Assisted Varsity Head Coach with scouting reports, film breakdown, and game planning
Developed offensive and defensive systems aligned with varsity philosophy
Mentored student-athletes in leadership, accountability, and mental resilience
Evaluated player performance and prepared athletes for varsity promotion
Built a competitive, disciplined team culture focused on effort and execution
Communicated effectively with players, parents, and athletic administration Ironmen Basketball September 2020- Present
Youth Basketball Program Coach
Planned and led structured practices focused on skill development, game IQ, and teamwork
Developed age-appropriate training programs to improve ball handling, shooting mechanics, defensive principles, and conditioning
Created game strategies and in-game adjustments based on opponent analysis
Fostered a positive team culture emphasizing accountability, discipline, and sportsmanship
Mentored athletes on confidence, mental toughness, and emotional regulation
Communicated regularly with parents regarding player development and team expectations
Organized practice schedules, game logistics, and tournament coordination
Evaluated player performance and provided individualized feedback for improvement
Ensured athlete safety by enforcing rules and proper technique
Collaborated with other coaches to align developmental goals across age groups
Built relationships with families and the community Skills
Operations and Workflow Management
Operation Milestone Tracking
Inventory and Warehouse Management
Courier and Shipping Operations
E-Commerce Platforms: Shopify, Gorgias, Loop Customer Service Management
Team Leadership and Staff Development
Process Improvement
Scheduling and Logistics Coordination
Google Sheets
Microsoft Office (Excel, Teams, Word, Powerpoint)
High-Volume Consumer Operations
Slack Work Platform
Tiktok Shop
Amazon
Certifications
CPR and First Aid Certification - Valid through October 2027
NFHS Certified - 2021 to Present
References
Russell Butsumyo- Ryoko Rain Product and Warehouse Manager
*******@*********.***
Sarah Masai- Bucketsquad Project Manager
*****@***********.***
Camryn Hamaguchi- Former Ironmen Director, Current OC Royals Director
******.*********@***.***
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