Experienced Customer Service & Claims Specialist

Ijlal Hasan

Email: **************@*****.***

Primary Contact 267-***-****

Summary of Skills

With more than 20 years’ experience as a Customer Service Representative, I am skilled in cultivating positive relationships with clients and colleagues particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. I am capable of providing resolutions that benefit the customer and the business that I represent. I have effective time management and self-accountability. I have a high level of professionalism. I am attentive to details yet flexible enough to make changes when applicable. These skills will make me an asset to the organization.

Technical Skills Include

Phone Communication

Written Communication Skills

Typing (not less than 25wpm)

Proficient – Microsoft Office and Excel

Call Center(inbound/outbound)

Conflict Resolution

Ticketing for escalation

Computer Program Experience:

Sales Force

Workers Portal

Genesys

Amazon Workspace

Microsoft Word

PowerPoint

Excel

Azure

Cisco

Teams

Professional Experience

10/2023-03/2026 UMR/United Healthcare

Remote-CSR

Claim Processing

Data Analysis

Ticketing Escalation

Billing

Research

Computation

10/2022-10/2023 (40 hours) Maximus Maryland Health Connection

Remote Contract: CSR

Call Center (in bound)

Data Entry/Research

Ticketing for Escalation Resolution

Department of Labor

8/2020-3/2022

Unemployment Contract

Customer Service

Telework

Answering emails

Claim Filing

Call center

2015-2019

Caregiver, Veteran CSM Curtis D Womack

Clinton, MD

Home management and care planning

Medical Advocacy

Prescription medication management

Assist with Personal Hygiene and care

Assisting with meals and nutrition

Help with mobility

Transportation

Home Maintenance and Housekeeping

2007- 2015

Revenue Customer Representative

City of Philadelphia- Philadelphia, PA

Compiled accurate business tax information from individuals and businesses on behalf of the City of Philadelphia

Assisted individuals and businesses in resolving tax delinquencies

Heavy data entry using Excel

Responded to written correspondences

Public facing customer support.

Intake Support for various departments

2006 - 2007

Assistant Teacher-School District of Philadelphia – Philadelphia, PA

Monitored preschool age children ages 3-5

Assisted in classroom activities - greeted children, assisted with educational development

(Singing songs, monitored center activities, supervised and planned field trips)

Lesson Planning and Development

Advocate for child progression

2002 – 2006

Assistant Teacher-Places and Spaces Daycare – Philadelphia, PA

Monitored preschool age children ages 3-5

Assisted in classroom activities - greeted children, assisted with educational development

(Singing songs, monitored center activities, supervised and planned field trips)

Lesson Planning and Development

Supervising and Training employees for Summer Program

Advocate for child progression

2000 2006

Caregiver – Philadelphia, PA

Home management and care planning

Medical Advocacy

Prescription medication management

Assist with Personal Hygiene and care

Assisting with meals and nutrition

Help with mobility

Transportation

Home Maintenance and Housekeeping

1984-2000

Customer Service Representative

United States Postal Service, Woodbury, NJ

Distribution of USPS Mail Products (stamps, certified mail, money orders)

Mail Sorting

P.O Box renting and distribution

Cash handling, bank deposits

Customer support

Education

Ashford University: BA Sociology/Early Childhood Edu. May 2015

6/21- TESL Certification

Contact this candidate