Staffing & HR Operations Specialist

Logan Chester

Mobile: 704-***-**** Email: **************@*****.*** www.linkedin.com/in/loganchester Professional Profile Staffing professional with 3+ years of experience in recruiting, employee relations, payroll support, workers’ compensation coordination, and client account management. Background in claims investigation and operations leadership with a strong foundation in conflict resolution, compliance, and customer service. Seeking to transition into a Human Resources role where I can leverage recruiting expertise, employee support experience, and relationship management skills to contribute to organizational growth and employee success. Education University of North Carolina at Charlotte, Charlotte, North Carolina (Graduated June 2019) Bachelor of Science in Psychology Minor in International Studies Relevant Experience Account Manager, Integrity Staffing, Newport News, VA 1/25 - Current

• Manage client accounts, serving as primary point of contact for workforce needs and staffing solutions.

• Oversee employee performance, attendance tracking, and workforce planning.

• Partner with clients on hiring strategy, onboarding processes, and issue resolution.

• Support HR functions including payroll coordination, workers’ compensation follow-up, and employee relations matters.

Recruiter, Integrity Staffing, Newport News, VA 4/23 - 1/25

• Screen, interview, and place qualified candidates for multiple client accounts.

• Build and maintain strong candidate pipelines through relationship management.

• Coordinate onboarding, orientation, and pre-employment documentation.

• Maintain accurate employee records and ensure policy compliance. Property Claim Resolution Specialist, Liberty Mutual, Charlotte, NC 6/22 - 2/23

• Investigated and evaluated property damage claims, including onsite inspections.

• Interpreted policy coverage and communicated complex decisions to customers.

• Prepared detailed damage estimates and coordinated emergency repair services.

• Managed high-volume caseload while maintaining strong customer satisfaction. Auto Liability Claims Adjuster, Kemper Insurance, Charlotte, NC 3/20 - 6/22

• Investigated complex automobile claims and determined liability.

• Conducted recorded statements and negotiated settlements.

• Managed claim lifecycle from initial report to resolution.

• Maintained compliance with state regulations and company standards.

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