Payroll & Administrative Specialist (Bilingual)

Jonny Ayala

Quinlan, TX 903-***-**** **************@*****.***

Professional Summary

Detail-oriented payroll, administrative, and customer service professional with 10+ years of experience in payroll processing, banking, office administration, and telephone interviewing. Bilingual in English and Spanish with strong communication, data entry, and Microsoft Office skills. Core Skills

Payroll Processing • Administrative Support • Customer Service • Microsoft Office • Data Entry

• Cash Handling • Telephone Interviewing • Bilingual (English/Spanish) Professional Experience

Telephone Interviewer Luce Research LLC

June 2026–Present

• Conduct telephone interviews using standardized questionnaires.

• Accurately record responses and maintain confidentiality.

• Meet productivity and quality standards.

Payroll Specialist Trend HR

May 2025–May 2026

• Processed payroll accurately.

• Maintained payroll records.

• Ensured compliance and resolved payroll inquiries. Family Caregiver

Jul 2022–Mar 2025

• Managed schedules, transportation, and daily care responsibilities. Call Center Representative Correct Solutions Group Apr 2021–Jul 2022

• Managed inbound calls, payments, and customer accounts. Receptionist/Admin Technician Berry Family Services Mar 2019–Apr 2021

• Front desk, filing, mail, and administrative support. Phone Recruiter Schlesinger Group

Apr 2017–Mar 2019

• Screened participants and coordinated with project managers. Bank Teller 1st Convenience Bank

May 2014–Apr 2017

• Processed financial transactions & provided bilingual customer service. Education

Associate Degree in Accounting (In Progress) – Bryant & Stratton College High School Diploma – W.H. Ford High School

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