Customer Service & Front Desk Specialist

Summary

Diligent customer service professional with 10 years of experience in retail and hospitality sectors. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Experienced in managing front desk operations, delivering exceptional service, and handling transactions efficiently. Adept at building strong customer relationships and fostering teamwork to drive sales and operational success. Seeking to leverage extensive retail expertise in a dynamic customer service role.

Authorized to work in the US for any employer

Work experience

Delivery Driver

Autozone • Cypress, TX

July 2024 to Present

Assisting customers, answering phones, delivering parts to our business accounts and front facing products. Front Desk

Courtyard by Marriott • Katy, TX

August 2023 to April 2024

Answering phones, receiving payment, checking identification, cleaning up office area before end of shift, stocking the snack area, front facing the products, updating housekeeping on departures, updating systems, confirming reservations. Office Work

Jan Pro • Houston, TX

April 2021 to June 2023

Setting up for franchise owner meetings, answering phones, assisting franchise owners with buying supplies, payroll, daily rotating calls to clients.

Office Manager

Adams Freight Handling • Houston, TX

September 2017 to April 2020

Customer service, accounting, human resource, payroll Education

High school diploma or GED

Windfern High School • Houston, TX

Medical Assisting

Everest institute in Everest institute • Houston, TX October 2006 to May 2007

Skills

Delores Monter

+1-346-***-**** / *******.***@*****.*** / Houston, TX 77095 Driving Microsoft Office Accounts Payable Customer service Teamwork Cash register operations Refund processing QuickBooks Public speaking Retail price checking Department store experience Computer skills Upselling Data entry Specialty store experience Phone communication Merchandising display arrangement Call center experience Clothing store experience Languages

English

Spanish

Certifications

Driver's License

Human resources Processing cash transactions Proofreading Basic math Research Greeting customers Depositing cash Cash handling Microsoft Excel Time management Payment card processing Customer relationship building Multi-line phone systems Guest relations Task prioritization Transactional selling Accounts Receivable Office Administration English Administrative experience Retail customer service procedures Office Management Account management Customer communication Dispatching Payroll Microsoft Word Front desk Making change Promoting products Stocking Microsoft Outlook Accounting and finance experience Customer returns handling Retail sales transactions Freight Experience Relationship selling Client invoicing Account reconciliation Computer literacy Accounts payable and receivable management Marketing Organizational skills Client rapport building Hospitality Bookkeeper experience Windows Payment verification Delegation Logistics Spanish Interviewing Account management experience Electronics store experience Balancing cash drawers Filing Sales Detecting counterfeit currency Typing Customer inquiry handling Employee relations Phone etiquette Retail sales - Retail sales experience (6-10 years) Store opening procedures Grocery store Payment reconciliation Square (POS)

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