Licensed Texas All-Lines Property Claims Adjuster
Resume:
Gregory Styles
Licensed Property Claims Adjuster
***** **** ***** *** *******, TX 76036
817-***-**** ***********@*****.***
PROFESSIONAL SUMMARY
Licensed Texas All-Lines Adjuster with experience in insurance claims, loss mitigation, customer service, and complex case resolution. Experienced in investigating residential property claims, reviewing coverage, preparing estimates in Xactimate, negotiating settlements, documenting claim files, and delivering exceptional customer service. Proven ability to manage high-volume caseloads while maintaining compliance with company guidelines, regulatory requirements, and quality standards. Recognized for strong analytical skills, sound judgment, and the ability to communicate complex claim decisions clearly to policyholders, contractors, and stakeholders.
CORE COMPETENCIES
Property Claims Investigation
Coverage Analysis
Residential Property Claims
Xactimate Estimating
XactAnalysis
ClaimsXperience
Reserve Management
Claim Documentation
Policy Interpretation
Negotiation & Settlement
Customer Communication
Fraud Recognition
Regulatory Compliance
File Management
Time Management
Microsoft Excel, Word, Outlook & PowerPoint
PROFESSIONAL EXPERIENCE
Allstate Insurance
Inside Property Adjuster (Analyst III)
September 2024 – June 2026
Managed residential property claims from first notice of loss through final settlement.
Investigated coverage, reviewed policy language, and made timely coverage determinations.
Prepared, reviewed, and negotiated repair estimates using Xactimate.
Coordinated with contractors, mitigation vendors, engineers, and policyholders throughout the claim process.
Maintained accurate claim documentation, reserve accuracy, and compliance with state regulations and company guidelines.
Conducted recorded statements, evaluated damages, reviewed supporting documentation, and resolved disputed claims.
Identified potential fraud indicators and referred suspicious losses for Special Investigations Unit review.
Successfully managed a high-volume caseload while meeting quality, productivity, and customer satisfaction goals.
First American (ServiceMac LLC)
Account Resolution Specialist
June 2022 – July 2024
Assisted homeowners by evaluating financial hardships and identifying appropriate resolution options.
Reviewed documentation for accuracy and completeness while ensuring compliance with investor and regulatory guidelines.
Managed a high-volume workload while maintaining exceptional customer service.
Educated borrowers on available assistance programs and explained complex decisions clearly and professionally.
Homepoint Financial
Loss Mitigation Specialist (Single Point of Contact)
April 2020 – June 2022
Served as the primary point of contact for homeowners throughout the loss mitigation process.
Reviewed financial documentation and analyzed borrower eligibility for loan modification and foreclosure alternatives.
Maintained detailed case documentation and ensured compliance with investor and regulatory requirements.
Built strong customer relationships by providing timely updates and resolving complex issues.
BWW Law Group, LLC
Foreclosure Referral Specialist
March 2016 – February 2020
Managed foreclosure portfolios while ensuring compliance with client timelines and legal requirements.
Prepared legal documentation and maintained accurate case management records.
Coordinated with attorneys, clients, and internal departments to ensure timely file progression.
Caliber Home Loans
Loss Mitigation Specialist
April 2013 – December 2015
Evaluated borrower financial information to determine eligibility for foreclosure prevention programs.
Conducted inbound and outbound customer communications while documenting account activity.
Recommended appropriate loss mitigation solutions based on investor guidelines.
Computer Sciences Corporation (Texas Health & Human Services)
Customer Service Supervisor
August 2008 – February 2013
Led and developed customer service teams while monitoring quality, productivity, and compliance.
Coached employees, conducted performance evaluations, and assisted with hiring and onboarding.
Managed attendance, payroll reporting, and operational performance metrics.
Affiliated Computer Services (Sprint)
Workforce Specialist / IT Help Desk Technician
June 2006 – August 2008
Provided technical support for hardware, software, and operating system issues.
Analyzed workforce metrics to improve scheduling efficiency and service levels.
Delivered first-level technical support while maintaining high customer satisfaction.
EDUCATION
Western Hills High School
High School Diploma
Tarrant County College
Some College Coursework Completed (Non-Graduate)
TECHNICAL SKILLS
Xactimate
XactAnalysis
ClaimsXperience
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
LICENSE & CERTIFICATIONS
Texas All-Lines Adjuster License (Active)
HIGHLIGHTS OF QUALIFICATIONS
Experience in processing claims, customer resolution, and financial services experience
Property claims handled from initial contact through settlement
Experienced with residential property investigations and coverage analysis
Strong background preparing and reviewing Xactimate estimates
Excellent written and verbal communication skills
Proven ability to manage high-volume workloads while maintaining quality standards
Skilled in negotiating settlements and resolving complex customer issues
Committed to delivering fair, accurate, and timely claim resolutions
Contact this candidate