Experienced Administrative Clerk and Customer Service Supervisor

*** ********** ******, *********** ** *****

PHONE 203-***-**** • E-MAI ****************@*****.***

SUZETTE GONZALEZ

OBJECTIVE

To join the secretarial team of a progressive organization in a position that requires significant experience in a variety of administrative support roles.

WORK EXPERIENCE

April 2016 – Present City of Bridgeport – Public Facilities Roadway/Recycling/Sanitation Dept.

Clerk Admirative

Process all requisitions for Roadway, Sanitation, and Recycling divisions, and ensure all purchase orders are completed and supplies are ordered.

Ensure that all 311 tickets that pertain to this department are acknowledged and handled (ex: potholes, illegal dumping, missed trash and recycling pick up, street not plowed, and traffic signs).

Answering all incoming resident calls and addressing questions and concerns.

Taking all statements from Police officers and Bridgeport residents to ensure they have the necessary trash and recycling bins.

Manage interviews with potential seasonal employees

Review all application and ensure all information is correct and current and draw up offer letters for the new seasonal employees.

Process incoming invoices from vendors for payment in a timely manner in Munis

On a weekly basis ensure all attendance entries are correctly in Munis for payroll Enter in daily number IE tonnages for brown bags, mad vacs, city sweepers, asphalt for potholes.

1995 - 2013 Cablevision

Customer Service Supervisor

Interviewed, hired and trained new customer service representatives.

Met with associates daily to identify key areas of improvement, handled escalated calls, and prevented further escalation.

Conducted weekly training updates, on all product information and changes.

Prepared yearly performance evaluations monthly. Interacted effectively with internal departments regarding all customer issues.

EDUCATION

High School Diploma

Working on Associate Degree in Business Administration

Call Center Supervisor Training Certificate

Medical Billing & Coding Certification

SPECIALZED SKILLS AND TRAINING

Fluent in English and Spanish.

Excellent management and interpersonal skills, ability to multi-task.

Successfully completed certification courses in Windows, Intro to Excel, Advanced Excel. Also Knowledgeable of Microsoft Word.

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