Remote Document Processing Specialist Resume Title

DANA MUNN

Accounts Receivable & Collections Specialist

Pompano Beach, FL 201-***-**** ********@******.*** linkedin.com/in/dana-munn-b7a7b5194 PROFESSIONAL SUMMARY

Results-driven Accounts Receivable, Billing, and Collections professional with 20+ years of experience managing full- cycle AR operations — invoicing, cash application, account reconciliation, aging report management, and collections

— in high-volume, fast-paced environments. Skilled at reducing delinquent balances, resolving complex billing discrepancies, and maintaining accurate, audit-ready account records. Proficient across ERP and accounting systems including Oracle, Sage 50, and QuickBooks, with a track record of strong customer retention and satisfaction throughout the collections process.

KEY ACHIEVEMENTS

• Posted 250+ customer payments weekly with consistent accuracy while managing full account reconciliation cycles.

• Reduced average handling time by 18% while resolving complex billing disputes and account discrepancies.

• Maintained a 95% customer satisfaction rating while managing high-volume collections and payment processing.

• Achieved a 2% escalation rate through effective first-contact resolution on complex billing issues. CORE COMPETENCIES

• Accounts Receivable & Billing

• Collections & Aging Reports

• Cash Application & Reconciliation

• Payment Processing & Arrangements

• Account Research & Adjustments

• ERP & Accounting Systems (Oracle, Sage 50,

QuickBooks)

• Month-End Close Support

• Credit & Risk Management

• Customer Retention

• Data Entry & Reporting

PROFESSIONAL EXPERIENCE

Customer Champion II March 2022 – December 2025

Verizon Wireless Remote

• Resolved complex billing disputes, promotional errors, and account discrepancies for a high-volume customer base, maintaining a 95% CSAT rating.

• Processed customer payments, issued account credits and adjustments, and established payment arrangements to prevent service interruptions.

• Reduced average handling time by 18% while maintaining accuracy and compliance on billing corrections.

• Resolved escalations directly, holding transfer rates to 2% through first-contact resolution. Accounts Receivable / Billing / Collections December 2019 – January 2022 Copylite Products Fort Lauderdale, FL

• Generated customer invoices and posted/allocated payments across a high-volume account portfolio.

• Performed account reconciliations and researched payment discrepancies to resolve billing disputes.

• Managed AR aging reports and collections activity; processed credit card payments and prepared bank deposits.

• Assisted with month-end close and prepared monthly reporting metrics. Collections Specialist December 2018 – December 2019 Shoes For Crews Boca Raton, FL

• Managed collection efforts for delinquent accounts through outbound calls and negotiated payment arrangements.

• Maintained strong customer relationships while steadily improving collection outcomes. Collections Specialist / Accounts Receivable Specialist September 2016 – November 2018 Basix of America Lauderdale Lakes, FL

• Posted 250+ customer payments weekly, processing cash applications and deposits with high accuracy.

• Researched billing discrepancies, processed chargebacks, and negotiated payment plans with past-due customers.

• Issued invoices and receipts, generated collection reports, and supported audits and monthly commission reporting. ADDITIONAL EXPERIENCE

Customer Service Accounts Receivable Accounts Payable — Kimberly Enterprises, Inc., Hillside, NJ 2006 – 2012 Managed invoicing and billing, posted cash receipts, performed account reconciliations, conducted collections, and resolved billing discrepancies.

Supervisor / Customer Service — Flowers by Kelly Barrett, Jersey City, NJ 2008 – 2014 Supervised production team and managed customer orders; processed invoicing and billing through QuickBooks. Administrative Assistant — Karl Grace Insurance, Wilton Manors, FLSeptember 2014 – September 2015 Processed insurance renewals and customer payments; prepared invoices and matched purchase orders to invoices. Plant Technician / Floral Designer — Glenn's Greenery, Fort Lauderdale, FLDecember 2015 – September 2016 Maintained commercial plant accounts and managed daily service routes with a focus on customer satisfaction. TECHNICAL SKILLS

Microsoft Excel • Oracle • Sage 50 • QuickBooks • Microsoft Office Suite (Word, Outlook, PowerPoint, Access)

• CRM Systems

EDUCATION & CERTIFICATIONS

Hudson County Community College, Jersey City, NJ — Business Management & Accounting Coursework Delaware State University, Dover, DE — Accounting Coursework Target Training Center, Jersey City, NJ — Advanced Office Certification

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