Customer Relationship Executive (CRE)

MD ASHHAR SHAFIQUE

****************@*****.*** 770-***-**** Shaheen Bagh, Okhla, New Delhi

CAREER OBJECTIVE

Customer-focused Customer Care Executive with nearly 3 years of experience in customer relationship management, inbound & outbound calling, customer support, complaint handling, service coordination and customer assistance. Skilled in customer follow-ups, service reminder calls, AMC sales, feedback collection, CRM support and customer query resolution. WORK EXPERIENCE

Customer Relationship Executive – Euler Motors, New Delhi (March 2023 – May 2026)

• Prepared calling data in Google Sheets.

• Collected customer feedback after service.

• Made outbound calls to existing customers to sell AMC.

• Made outbound calls for service reminders.

• Made outbound calls to congratulate new customers.

• Helped customers by arranging mechanics or tow facility.

• Escalated customer issues to senior management through email. SKILLS

Customer Service & Support • Inbound & Outbound Calling • CRM • Complaint Resolution • Follow-up Management • Service Coordination • Customer Query Resolution • Basic MS Excel • Email & Chat Support • Communication Skills

EDUCATION

B.Tech in Civil Engineering – MDU University, Haryana (2021) Senior Secondary (12th) – Bihar School Examination Board (2015) Secondary (10th) – Bihar School Examination Board (2013) PERSONAL DETAILS

Date of Birth: 24 April 1998

Father's Name: MD Shafique

Address: Shaheen Bagh, Okhla, New Delhi