Administrative and Operations Professional

Hollie Plank

Blackshear, GA / 912-***-**** / ***********.***@*****.***

Professional Summary – Professional and versatile, with experience in office administration, customer service, and record management. Skilled in coordinating daily operations, supporting staff, and maintaining organized, efficient workflows. Brings strong leadership, attention to detail, and proactive problem-solving to every role. Professional Experience

Classification Officer / Case Manager

GEO Group – Folkston, GA

July 2025 – July 2026

• Managed and organized federal classified documents, maintained strict confidentiality and accuracy.

• Completed ongoing assessments and documentation for individuals on a large caseload, ensuring all records were current and compliant.

• Coordinated with medical, mental-health, legal, and custody departments to keep appointments and services running smoothly across the compound.

• Communicated with outside offices, attorneys, and court personnel to support scheduling and case progression.

• Maintained detailed files and updated records daily, demonstrating strong organization and attention to detail.

• Supported office operations by answering inquiries, preparing documentation, and ensuring information flowed efficiently between departments.

Case Manager

Texas Department of Child and Family Protective Service – Amarillo, TX November 2014 – July 2018

• Created and maintained detailed case documentation, including court reports, service plans, and compliance records.

• Presented case information to judges and attorneys in court, demonstrating clear communication and strong organization.

• Managed confidential medical, mental-health, and personal records with strict adherence to privacy requirements.

• Coordinated services and communication between multiple agencies, providers, and families.

• Prioritized tasks, deadlines, and documentation in a fast-paced, high-responsibility environment. Professional Experience (Related Experience)

Customer Service Representative

The Hartford Insurance - Remote

November 2024 – July 2025

• Provided professional customer support and resolved account inquiries with accuracy and empathy.

• Maintained organized digital records and ensured timely updates in company systems. City Letter Carrier

United States Postal Service – Waycross, GA

June 2019 – October 2024

• Organized routes, maintained accurate delivery records, and handled time-sensitive tasks.

• Demonstrated strong time management and attention to detail in daily operations. Secondary English Teacher

Pampa ISD & River Road ISD – Pampa and Amarillo, TX August 2012 – May 2014

• Managed classroom operations, scheduling, and documentation with strong organizational skills.

• Built positive relationships and maintained clear communication with students, parents, and staff. Substitute Teacher (Long-Term Assignments)

Amarillo ISD – Amarillo, TX

August 2009 – August 2012

• Provided consistent instruction and maintained continuity across multiple grade levels and campuses. Education

West Texas A&M University – BGS

Contact this candidate