Talent Acquisition & HR Operations Specialist

Shubhi Gupta 956-***-**** ********.**@*****.***

Talent Acquisition Specialist with an interest in building the most effective workforces possible and helping businesses find their perfect hires. With around 2.5 years of industry experience, specialize in recruiting professionals for the clients and deliver a top-notch candidate.

Skills- Screening,Staffing Recruitment And Services Operational Work,Hr Generalist Activities,Recruitment,Msoffice365,Hr Payroll,Applicant Tracking System,Hr Operations, Customer Support

Work History- Heatronics Medical Devices Pvt. Ltd. (Oct 2025-April 2026)- Worked as Customer Support Executive. Handled chats, emails, calls and abandoned cart recovery of the organization.

Resolved queries of the customers and providing customer feedback. IBM (Dec 2021-Feb 2022)Contractual Basis- Worked as Hr service administrator in IBM India Pvt. Ltd. (EY- IBM transition) EY GDS India (Aug 2021-Nov 2021)Contractual Basis- Worked as Hr learning admin in EY GDS India (Ernst & young). Creating and managing Learning courses in Success Factors/EY Leads.

Creating and managing Scheduled Offering (Class), with a specific start and End date and time, Location, Instructor etc.to deliver the Course content effectively.Handling all the cases of learners/requesters in service now. Awarding the credits in success factor and ABC tool. OTS Solutions Pvt. Ltd. (April 2021-April 2021)- Handled recruitment and operations of the organization.

Responsible for end-to-end HR operations, including generating and delivering Offer Letters (OL), Letters of Intent (LOI), and Appointment Letters (APL) to new joiners. Hr Softprotocon llp. (Nov 2019- April 2021)- Worked as a HR recruiter in Aplayers Services Ltd.

Screening and shortlisting candidates as per the requirements. Understanding JD from the Employers.

Education-2017-2019- Post Graduate Diploma in Management Dewan VS Institute Of Management-Meerut,Uttar Pradesh 2014-2017- Bachelor of Commerce

CCS University-Meerut

2014- Secondary

Dewan Public School

2012- Matriculation

Dewan Public School

Certificationion- ICICI Securities for StockMind

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