Remote Customer Service Representative
Resume:
LC
LAUREN CHRISTIANSEN
Customer Support Specialist
508-***-**** *********@*****.*** Bourne, MA
SUMMARY
Customer Support Specialist with 4+ years of remote call center experience handling high- volume inbound and outbound interactions. Skilled in troubleshooting complex customer issues, de-escalation, and delivering efficient resolutions across phone, chat, and email. Known for strong communication, adaptability, and consistently maintaining high customer satisfaction in fast-paced environments
EXPERIENCE
Consumer Relations Representative
Connexions Systems 10/2021 - 03/2023
Delivered remote support for high-volume customer inquiries, resolving product and service issues efficiently
Troubleshot complex technical problems, reducing repeat calls and improving customer satisfaction
Managed warranty claims, returns, and escalated cases requiring advanced resolution Accurately documented all interactions in CRM systems to maintain detailed service records
Demonstrated strong problem-solving skills by adapting quickly to diverse customer needs
Inbound Sales Representative
NexRep 10/2020 - 06/2021
Handled inbound sales calls from national TV campaigns, converting inquiries into sales Followed structured scripts while maintaining a natural, customer-focused communication style
Consistently met performance expectations for call handling time and sales metrics Maintained reliability and flexibility while working remotely in a fast-paced environment Contact Center Representative
Convention Data Services 09/2019 - 03/2020
Managed inbound calls to register attendees for large-scale conventions Entered high volumes of data accurately into internal systems Delivered professional, efficient service while maintaining strong attention to detail Shift Leader
Dunkin' Donuts 08/2017 - 10/2019
Supervised daily operations in a fast-paced environment, ensuring excellent customer service
Managed cash handling, transactions, and inventory control Supported team members and assisted management with daily responsibilities Team Leader
Molly Maid 07/2016 - 02/2017
Rapidly promoted to leadership role within weeks due to performance and reliability Led a team to deliver high-quality service and exceed customer expectations Maintained productivity and efficiency across multiple job sites Front Desk Receptionist
The Santuit Inn 08/2008 - 05/2011
Managed guest check-in/check-out and handled customer inquiries Created operational documents to improve staff efficiency and consistency Delivered a high level of hospitality and guest satisfaction EDUCATION
High School Diploma
Wareham Senior High School
SKILLS
Tier I & II Customer Support
Technical Troubleshooting
Conflict Resolution & De-escalation
CRM Systems & Call Logging
Inbound & Outbound Support
Time Management & Multitasking
Remote Work & Self-Management
Communication Skills Active Listening
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