Remote Customer Service & Office Operations (Part Time)

Jessica Kim-Palmer

Office Manager

River Edge, NJ 07661 +1-646-***-**** ****.*********@*****.*** Work Experience

Office Manager/Operations Assistant

XN New York, NY

September 2021 to Present

• Manage day-to-day office operations, ensuring smooth administrative, facilities, and vendor support

• Maintain relationships with vendors, building management, and service providers to ensure cost-effective and efficient office operations

• Collaborate with the Administrative, Operations, and Accounting teams to support firm-wide initiatives and reporting needs

• Ensure compliance with confidentiality requirements and internal processes in a fast-paced investment environment

• Lead office inventory management, purchasing, and workspace logistics to support employee productivity and firm growth

• Uphold strict confidentiality standards in handling proprietary investment, financial, and personnel information

• Triage communications via email, phone, and internal requests, prioritizing urgent matters and ensuring timely follow- through

• Support the CFO and operations team, managing complex calendars, meetings, travel, expenses, and sensitive communications with a high degree of discretion and proactivity Administrative Assistant

Gemdale USA Corporation New York, NY

November 2018 to September 2021

• Supported Office Manager with administrative tasks for New York, LA and satellite offices

• Managed general office operations, including answering and routing calls, ordering office supplies, booking meeting rooms, and maintaining food and inventory supplies

• Assumed Executive assistant responsibilities to Co-President; managing calendars, dictating emails, coordinating travel, submitting expense reports, handling proprietary information, preparing documents for signage

• Supported the Accounting Team to manage timely executive approvals, company invoices on Certify, and New York budget spending with Headquarters’ approval

• Collaborated with the Marketing Manager and Acquisitions Director under the President’s supervision on website upgrade

• Moderated weekly and monthly website updates (Project photos, News articles/Press releases, Corporate Social Responsibilities)

• Collaborated with the Operations Team to review project related information from acquisition and development teams for monthly reports for CEO

• Supported GEMS initiative for women's empowerment to create programs and budget on professional and personal development for our women colleagues

Hostess

Bondst New York, NY

November 2015 to July 2019

• Managed customer service requests and reservation bookings using Opentable

• Made upper management aware of any customer issues in order to avoid or minimize negative experience

• Maintained a strong rapport with high profile clientele & first-time diners Executive Administrative Coordinator

Barry M. Weintraub Plastic Surgery New York, NY

July 2017 to October 2018

• Supported General Office Manager with oversight of administrative goals

• Managed office, cosmetic and operation room inventory to meet requirements

• Created templates and structured layouts for facesheets, consent forms, and legal forms

• Improved office efficiency by implementing paper and digital filing system

• Answered busy multi-line phone system with efficiency and professionalism

• Maintained social media uploads and interaction with current and prospective patients to promote seasonal specials

• Scheduled business meetings and personal related appointments, and assure all agendas are aligned with office schedule.

• Researched and negotiate favorable rates with vendors

• Audited payments for upcoming surgeries and work directly with insurance biller for surgical reimbursements Patient Care Coordinator/Esthetician

Dermatology and Plastic Surgery Group/Dermatology Laser Group PLLC New York, NY April 2015 to June 2017

• Maintained quality relationships and care with established and prospective patients, including professionals and celebrities, from initial meetup to follow-up phone calls, emails, and appointments

• Actively set up meetings for 2 cosmetic coordinators, 3 medical doctors, and the administrative director

• Assumed responsibility for administrative calls and as point of contact for any questions regarding patient care, products, treatments, insurance coverage, and billing statements

• Coordinated patient information among insurance companies, billing departments and law offices, and other health care facilities under HIPAA rules and regulations

• Had regular interaction with professionals and celebrities Sales Associate

G.K. Imports Corporation New York, NY

July 2014 to March 2015

• Negotiated the sale of over $5,000 in costume jewelry to wholesale corporations at an annual Las Vegas tradeshow

• Facilitated the shipment of items by recording orders made via phone and internet on invoices

• Attended to administrative duties; communicated with travel employees, customers, and warehouse workers, maintained file-work, faxed invoices

• Assisted with packaging, labeling, and sending out orders in warehouse

• Recorded customer orders and assist ordering new merchandise from overseas jewelry factories

• Maintained company website and sent weekly e-mails to over 7,000 recipients to notify others of our latest selection Education

Postpartum Support (Postpartum Doula Workshop)

DONA International Remote

June 2026 to June 2026

I completed my postpartum doula workshop and am open to serving postpartum families who want to truly feel held. Esthetics

Christine Valmy International School of Esthetics New York, NY August 2013 to January 2014

Psychology (B.A)

SUNY Stony Brook

August 2009 to May 2013

Bronx High School of Science

September 2005 to June 2009

Skills

Office Management Working with children Childcare Customer service Administrative experience Microsoft Outlook Word, Excel, Powerpoint, Google Calendar/Mail, Windows Vista/XP, Mozilla Firefox, MAC and PC, Sage 50 Accounting, Nextech, Carecloud, Booker, Opentable, Outlook Clerical experience Organizational skills Microsoft Office Languages

Korean - Intermediate

Certifications and Licenses

Heartsaver Pediatric First Aid CPR AED (AHA)

June 2026 to June 2028

Driver's License

Additional Information

Authorized to work in the US for any employer

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