Production Coordinator and Supervisor
Resume:
RHONDA SILLINGS
CONTACT
PROFESSIONAL SUMMARY
Jasper, IN 47546
Phone: 812-***-****
Email: **********@*****.***
Results-driven manufacturing and operations professional with 20+ years of experience in production leadership, customer service, production coordination, quality assurance, and team development. Demonstrated success leading teams of up to 42 employees, coordinating production schedules, improving workflow efficiency, strengthening customer relationships, and collaborating across departments to achieve operational goals. Recognized for integrity, communication, problem-solving, and a commitment to safety, quality, and continuous improvement.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Production & Operations Management
Team Leadership & Employee Development
Production Coordination & Scheduling
Customer Service & Dealer Relations
Manufacturing Operations
Continuous Improvement (Kaizen)
Lean Manufacturing Principles
Quality Assurance & Process Auditing
Safety Compliance
Conflict Resolution
Cross-Functional Collaboration
Inventory & Material Coordination
Production Planning
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Salesforce CRM
Workday
Insight
Esker
WiAdvisor
CDK
Indiana Furniture Jasper, IN
Production Coordinator
April 2023 – April 2026
Coordinated daily production schedules to support on-time customer shipments.
Partnered with management, production leaders, and multiple departments to prioritize workflow and resolve production issues.
Expedited critical (“hot”) parts and coordinated immediate replacement orders to prevent production delays.
Maintained production and safety reporting while ensuring accurate documentation.
Processed Return Authorization (R/A) documentation and managed office supply purchasing.
Participated in daily production planning meetings to improve communication and operational efficiency.
Customer Service Representative
January 2022 – April 2023
Managed customer accounts across 13 sales territories.
Built strong working relationships with territory representatives and dealers while serving as a primary point of contact.
Delivered customer support through phone, email, and chat while resolving issues quickly and professionally.
Utilized Insight, Microsoft Word, and Excel to maintain customer records and process documentation.
Worked closely with production and internal departments to ensure customer expectations and delivery commitments were met.
Consistently demonstrated professionalism, empathy, integrity, and effective communication.
MasterBrand Cabinets Jasper, IN
Supervisor I – Sub Assembly & Frame Cell
June 2022 – 2023
Directed daily operations for a team of 42 production associates.
Led daily Gemba meetings, production huddles, and communication meetings with leadership.
Assigned work, monitored production performance, and adjusted staffing to meet production goals.
Managed attendance, PTO, coaching, and employee performance through Workday.
Conducted layered process audits, quality audits, and safety inspections.
Collaborated with quality, maintenance, and operations leadership to resolve production issues.
Promoted employee engagement, accountability, and continuous improvement.
Sternberg Automotive Group Jasper, IN
Automotive Service Advisor
March 2022 – June 2022
Delivered outstanding customer service from vehicle check-in through repair completion.
Scheduled appointments and prepared repair orders.
Communicate repair recommendations and service updates.
Worked with WiAdvisor, CDK, and Microsoft Excel.
Coordinated communication between customers and technicians.
Self-Employed
Residential Cleaning Business
February 2021 – June 2022
Managed daily business operations including scheduling, customer communication, billing, and service delivery.
Built long-term client relationships through dependable, high-quality service.
MasterBrand Cabinets – Decora Division
Senior Customer Service Representative III
August 2014 – February 2021
Managed complex customer accounts, dealer relationships, and order processing.
Processed orders through Esker and managed cases using Salesforce.
Resolved shipping, logistics, backorder, and escalation issues.
Developed and implemented a white-glove onboarding program for new dealers and field sales representatives.
Supported leadership by assisting with team operations during management absences.
Worked directly with the company’s top dealers and field representatives to maintain exceptional customer satisfaction.
MasterBrand Cabinets
Finish Production Supervisor / Document Control
July 2011 – November 2014
Supervised 30–40 production associates while ensuring daily production goals were achieved.
Managed production schedules and delegated work assignments.
Conducted X-Rite, moisture, sprayer, and quality audits.
Approved finish color standards and resolved quality concerns.
Worked closely with production, quality, and customer service teams to improve manufacturing performance.
Key Achievements
Presidential Award nominee for two consecutive years.
Certified ASCOT Sprayer Trainer.
Graduate of Leadership Perspectives Management Training.
Active participant in Kaizen continuous improvement initiatives.
MasterBrand Cabinets – Decora Division
Quality Associate
August 2005 – December 2011
Maintained document control for Standard Operating Sheets (SOS) and TPM documentation.
Conducted plant inspections and quality audits.
Ensured compliance with quality standards and manufacturing procedures.
Supported supervisors and production teams in identifying and resolving quality issues.
EDUCATION
High School Diploma
Port Angeles Senior High School
Port Angeles, Washington
AA in Communications
TECHNICAL SKILLS
Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • Salesforce CRM • Workday • Insight • Esker • Cisco Soft Phone • WiAdvisor • CDK
PROFESSIONAL HIGHLIGHTS
20+ years of manufacturing, operations, and customer service experience.
Leadership experience supervising teams of up to 42 associates.
Extensive experience in production coordination, quality assurance, scheduling, and customer relations.
Proven ability to collaborate across departments to improve efficiency and meet production goals.
Strong background in coaching employees, resolving conflict, and driving continuous improvement.
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