Customer Service Advisor & Client Relations

CURRICULUM VITAE

ABIGAIL OBENG

P.O.BOX ****

ACCRA

TEL: 024*******

EMAIL:***********@*****.***

PROFILE

A Graduate from the University Of Professional Studies Accra (UPSA)with a Bachelor’s Degree in Public Relations Management.Due to my passion in building trust and credibility for financial organizations,I searched through to get a financial institution to start this path with .I proceeded to do my national service at republic bank where I worked at both the accounts and marketing departments with the head of accounts and marketing head where I played the role of reconciliation officer and payment officer . I also gained broader knowledge on the use of software programs such as BRIMS and t24 in searching for data and making tasks more efficient and reliable .The encounters I’ve had so far helped me with the ability to work independently remotely with minimum or no supervision which enhanced the organization’s productivity and reputation.

EDUCATIONAL BACKGROUND

● University of Professional Studies(August 2018 – July 2020) Diploma Diploma in Public Relations Management

● University of Professional Studies (January 2021 – June 2022) Degree Bachelor of Arts in Public Relations Management

● Krobo Girls’ Presbyterian Senior High School (October 2014 - May 2017) WASSCE – General Arts

● Seven Great Princess Academy ( 2006 - June 2014) BECE

WORK EXPERIENCE

-January 2025 – Present

Customer Service Advisor Concentrix (Adidas Project) Role:

● Uphold brand values by representing Adidas with enthusiasm, product knowledge, and a customer-first attitude.

● Contribute to continuous improvement by suggesting process enhancements based on recurring customer issues.

● Achieve performance targets including customer satisfaction scores, response time, and quality assurance metrics.

● Collaborate with internal teams to escalate and resolve complex cases, ensuring timely follow-up and satisfaction.

● Resolve customer complaints and issues promptly, demonstrating empathy and professionalism.

● Maintain in-depth knowledge of Adidas products, promotions, and policies to deliver accurate and efficient assistance.

● Assist customers with product information, order tracking, returns, and exchanges while ensuring a smooth and positive experience.

● Provide exceptional customer support for Adidas, handling inquiries related to sportswear, footwear, and accessories through phone, email, and chat.

-NOVEMBER 2022 TO SEPTEMBER 2023

REPUBLIC BANK (National Service Personnel)

Role:

● Reconciliation of accounts

● Updating of mandates

● Writing of cheques

● Filing of documentation and records

● Pitching with team members

● Utilizing Microsoft Word to type records and Microsoft Excel to organize data

(Figures).

-INTERN (MAY 2019- JULY 2019)

GHANA ARMED FORCES – DIRECTORATE OF PUBLIC

RELATIONS

Role:

● Assisting in solving Administration Problems

● Filing of documents and archives

● Lamination of Photos

● Video Editing

● Tasked with clerical responsibilities

SKILLS AND STRENGTHS

● Excellent communication and written skills in English.

● Goal setting

● Problem-solving and time management

● High drive towards learning and development.

● Good team player.

LEADERSHIP ROLES

● Library Prefect (Seven Great Princes Academy – 2014) INTERESTS

● Reading of books

● Networking

● Learning new skills

● Solving puzzles.

REFERENCES

Martin Asante

Head accounts

Republic Investment (Ghana) limited

Head office-Accra

+233(0)200 632 206

Fritz Martey

Assistant Head Accounts

Republic Investment (Ghana)Limited

Head office -Accra

+233(0)55 842 4749

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