Data Entry Specialist and Customer Service

Pamela Bennett

Punxsutawney, PA ***** • 814-***-**** • *******@*******.***

Objective

Obtain a professional job career

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

• Computer

• Microsoft Word (Microsoft Office User

Specialist, Certified)

• Excel

• Computerized Office Procedures

• Package handling

• Professional relationships

• Customer engagement

• Efficient delivery

Experience

Rural Carrier, 08/2014 to Current

United States Postal Service – Punxsutawney, PA

•1. Sorts mail in delivery sequence for the assigned route.

•2. Receives and signs for accountable mail.

•3. Load mail in vehicle.

•4. Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.

•5. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.

•6. Returns mail collected, undeliverable mail, and submits monies and receipts to post office.

•7. Prepares mail for forwarding and maintains records of change of address information.

•8. Prepares a daily trip report and maintains a list of the customers on the route.

•9. Conducts special surveys when required.

•10. Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.

•11. Provides for mail security at all times.

Post Master Relief, 07/2013 to 03/2014

United States Postal Service – Stump Creek, PA

•1. Operates a small, single unit postal facility supervising a small size group of carriers and/or clerks in the performance of distribution, delivery, and window services.

•2. Implements and adheres to approved programs as they apply to local requirements; operates within established postal rules, laws, and regulations.

•3. Submits and monitors a small operating budget.

•4. Trains new employees to ensure quality service.

•5. Ensures that proper safeguards are instituted for the welfare of customers and the protection of the mails.

•6. Maintains files and records and submits reports.

•7. May personally handle window transactions and perform distribution tasks as the workload requires.

•8. Has regular contact with postal customers.

Customer Service Rep, 01/2013 to 04/2013

Church Insurance Specialists, Inc (AKA James Hooks & Asso) – Punxsutawney, PA

•Answer phones, filing, mailing, filing claims, issue new insurance policies, issue certificate of insurance answer customer questions, give insurance quotes.

CSR, 08/2007 to 12/2012

James Hooks & Associates Inc – Punxsutawney, PA

•Answer phones, filing, mailing, filing claims, issue new insurance policies, issue certificate of insurance answer customer questions, give insurance quotes.

Education

Associate degree: Executive Assistant

DuBois Business College - DuBois, PA

Post-secondary academic degree

High school graduate:

General Studies Punxsutawney Senior High School – Punxsutawney, PA

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