Remote Virtual Assistant & Billing Support

HAZEL REVERENTE ASTRAQUILLO

Baldwin Park, CA ****6

Phone: 626-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Experienced Administrative, Billing, and Executive Support Professional with over 20 years of experience in billing operations, accounts receivable, customer service, account management, executive and administrative support, logistics coordination, and accounting. Proven track record of managing complex billing processes, maintaining accurate financial and customer records, resolving issues efficiently, and supporting business operations in fast-paced environments. Recognized for exceptional organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities while delivering outstanding service to clients, customers, and internal stakeholders. CORE COMPETENCIES

• Billing & Invoicing

• Accounts Receivable

• Customer Service

• Administrative Support

• Account Management

• Office Administration

• Data Entry

• Documentation Management

• Payroll Support

• Logistics Coordination

• Calendar & Meeting Coordination

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft PowerPoint

• Report Preparation

• Problem Solving

• Time Management

• Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

Billing & Admin Executive

Sourcefit Philippines Inc. (Client: CrimsonLogic Inc.) Quezon City, Philippines April 2017 to January 2025

• Managed end-to-end billing transactions, including invoices, payments, adjustments, refunds, and account reconciliations using the Network Billing System (NBS).

• Generated invoices, account statements, payment reminders, and billing reports while maintaining high level of accuracy.

• Monitored aging accounts and supported collections through timely customer follow-up.

• Managed customer account creation, updates, cancellations, and user provisioning.

• Responded to customer billing and account inquiries via phone and email.

• Coordinated customer onboarding by preparing welcome packages and login credentials.

• Maintained employee portal access for users in the Philippines, Canada, and the United States.

• Verified billing information to ensure accurate invoice and recordkeeping.

• Assisted clients with customs and trade-related documentation.

• Prepared administrative and billing reports for management. Accounting Assistant

Designfarm Enterprises Quezon City, Philippines

January 2015 to April 2016

• Managed petty cash and payroll preparation.

• Processed employee timesheets and overtime records.

• Maintained vendor files and accounting documentation.

• Processed business permits and government remittances.

• Performed bank deposits and supported daily accounting operations. Logistics & Accounts Officer

Designfarm Enterprises Quezon City, Philippines

September 2014 to December 2015

• Coordinated logistics planning and installation schedules.

• Prepared quotations, job orders, delivery documents, permits, and cost estimates.

• Worked directly with clients to coordinate project requirements and schedules.

• Assigned work to installation teams and monitored project progress.

• Prepared logistics and operational reports.

Administrative Assistant

Henderson Blake Business Solutions, Inc. Quezon City, Philippines February 2010 to January 2012

• Provided administrative support, maintained records, coordinated meetings, and assisted with daily office operations.

General Clerk / Administrative Assistant

Asian Development Bank Pasig City, Philippines

September 2008 to August 2009

• Managed documentation, data entry, records maintenance, and executive support for departmental operations.

Receptionist / Telephone Operator

Calyon Corporate and Investment Bank Makati City, Philippines June 2007 to July 2008

• Managed a multi-line telephone system, greeted visitors, directed inquiries, and provided administrative support.

Loan Processor Officer

Technoclan Management Corp. Makati City, Philippines October 2004 to March 2006

• Processed loan applications and supporting documents while ensuring compliance with company requirements.

Audit / Accounts Receivable / Documentation Assistant Technoclan Management Corp. Makati City, Philippines February 2003 to September 2004

• Assisted with accounts receivable, audit preparation, documentation management, and financial record maintenance.

EDUCATION

Business Management (Bachelor of Science in Commerce) San Sebastian College-Recoletos Manila, Philippines June 1998 to May 2002

TECHNICAL SKILLS

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft PowerPoint

• Network Billing System

• Data Entry & Record Management

• Office Administration Systems

Contact this candidate