Business Development & Customer Support Specialist

ASHUTOSH KUMAR YADAV

Varanasi, Uttar Pradesh, India +91-914******* *************@*****.*** linkedin.com/in/ashutosh-yadav-5ba8a81b8 PROFESSIONAL SUMMARY

Results-driven Business Development and Customer Support professional with 3+ years of experience in SaaS, B2B client management across e-commerce and financial services. Proven expertise in client acquisition, account management, revenue growth, and pipeline development. Skilled in CRM tools, strategic sales execution, and building long-term client relationships to drive business retention and sustainable growth.

CORE COMPETENCIES

Account Management Customer Support Customer Retention B2B Client Acquisition CRM Tools Inbound and Outbound Calls Upselling and Cross-selling Negotiation Microsoft Excel PROFESSIONAL EXPERIENCE

Business Development Officer June 2025 – May 2026

Crisil Ratings Limited (S&P Global)

• Drive revenue growth by identifying and acquiring new corporate clients in the financial services domain.

• Managed end-to-end sales cycle and customer surveillance: prospecting, pitching, negotiation, and deal closure.

• Delivered prompt and effective support to customers through calls, emails, and chat, ensuring high levels of customer satisfaction.

• Built and maintained long-term relationships with key stakeholders to ensure business contract renewals. Service Account Manager August 2024 – May 2025

CAONWEB Private Limited (Alibaba Process)

• Managed PAN India accounts and executed targeted sales strategies to achieve the targets of accounts renewal.

• Resolved customer queries, complaints, and service-related issues through online chat support.

• Coordinated with cross-functional teams to improve conversion rates and streamline sales operations.

• Maintained accurate records of customer interactions and monitored service requests to meet response and resolution targets.

• Improved client engagement and retention through Customer support, personalized communication. Account Manager May 2023 – June 2024

Indiamart Intermesh Limited

• Managed a diverse portfolio of B2B clients with focus on account renewals, upselling and cross-selling.

• Increased revenue by strategically cross-selling and upselling value-added platform services.

• Strengthened client relationships by delivering consistent value and resolving concerns promptly.

• Achieved high customer retention through proactive account management and regular engagement. Sales Development Representative March 2022 – December 2022 Vajro India Pvt Ltd

• Generated qualified leads through cold calling, targeted email outreach, and prospecting across industry segments.

• Developed and managed a robust sales pipeline across the MENA, APAC, and US markets.

• Built strong relationships with customers to improve retention, loyalty, and overall customer experience.

• Collaborated with marketing and sales teams to improve lead conversion rates and optimize campaign outcomes. EDUCATION

MBA / PGDM – ISBM, Pune, Maharashtra 2020 – 2022

Bachelor of Science (B.Sc) – Rishi Ram Naresh Krishak P.G. College, Mau, Uttar Pradesh 2016 – 2019 CERTIFICATIONS

• Digital Marketing

• Product Marketing

• Positioning Strategy

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