Development Operations & Salesforce Admin

POOJA ANPAT

Development Coordinator Salesforce, Donor Data & Nonprofit Operations

Redmond, WA 510-***-**** *****.*****.****@*****.*** PROFESSIONAL SUMMARY

Salesforce Certified Administrator with 5+ years of CRM/database administration experience, including hands-on nonprofit development operations support. Experienced with donor and gift data, grant, program and volunteer tracking, Salesforce reports and dashboards, data cleanup, documentation, and user support. Strong Excel/Google Sheets skills and comfortable supporting fundraising tools, online forms, email campaigns, and small nonprofit teams with overlapping deadlines. CORE SKILLS

Development Operations Donor records, donation/gift tracking, donor inquiries, campaign data, acknowledgment support, grant and program tracking

Salesforce & Data Integrity NPSP/Nonprofit Cloud, custom objects, fields, page layouts, validation rules, flows, reports, dashboards, duplicate cleanup, Data Loader

Grant, Program & Volunteer Data Grant calendars/status tracking, program management records, volunteer participation, outcomes data, active/prospective grant reporting support

Reporting & Reconciliation Support Donation audits, Salesforce reports, dashboards, discrepancy tracking, Excel/Google Sheets, VLOOKUP/XLOOKUP, Pivot Tables, Boolean logic

Communications & Campaign Tools MailChimp, Wix, GiveLively, Mightycause, Givebutter, FormAssembly, S-Docs, Zapier, Power BI, donor/campaign email support

Project & Admin Support Documentation, SOPs, user guides, training, ticket tracking, Jira, Trello, ClickUp, Google Workspace, vendor/technical coordination

PROFESSIONAL EXPERIENCE

Accelerate4KIDS Foundation - Salesforce Administrator / Nonprofit Development Operations Support - Remote Jan 2025 - Jun 2026

• Maintained Salesforce/NPSP records for donors, donations, campaigns, grant/program records, volunteers, and related nonprofit operations, with a focus on accurate data entry and clean reporting.

• Supported donation and campaign tracking from connected tools including GiveLively, Mightycause, Wix, MailChimp, and Zapier; reviewed missing or inconsistent records and improved data accuracy.

• Built Salesforce reports and dashboards for donation activity, donor engagement, campaign results, program tracking, volunteer participation, and grant/program follow-up.

• Supported grant and program management by organizing stages, due dates, key fields, related documents, and reports so staff could monitor activity and next steps in one place.

• Cleaned and imported spreadsheet data, fixed duplicate or incomplete records, and configured custom fields, page layouts, validation rules, flows, permission sets, and user access.

• Created simple documentation and user guidance for Salesforce tasks, reports, dashboards, online forms, and connected tools such as FormAssembly, S-Docs, Power BI, and Google Workspace. Selected Nonprofit Salesforce & Volunteer Projects - Remote 2025 - 2026

• The Bros Foundation: supported phased Salesforce implementation for intake, program, volunteer, and donation tracking; helped design custom objects, relationships, flows, and data structure.

• Babies Youth Children Empowerment: supported NPSP optimization, imports/exports/upserts, donation records, S-Docs donor letters, and Xero/Zapier-related data workflows.

• Kids From Wisconsin: helped organize donor, staff, troupe, board, vendor, venue, partner, and alumni data; supported Givebutter/Zapier donation tracking and 2,000+ historical record migration.

• CASE and Colored Girls Bike Too: cleaned and imported nonprofit data from Google Sheets/Excel, created custom fields, reports, dashboards, validation rules, donor/volunteer/stakeholder tracking, and user guides. Intelogik Solutions - Salesforce Administrator / CRM Operations - Navi Mumbai, India / Remote Jun 2023 - Dec 2024

• Administered Salesforce for 100+ users, including user access, profiles, permission sets, custom objects, fields, page layouts, record types, reports, dashboards, validation rules, and flows.

• Worked with business users to gather requirements, document user stories and acceptance criteria, support UAT, resolve tickets, and improve CRM workflows across Sales Cloud, Service Cloud, and Experience Cloud.

• Cleaned, imported, and validated 5,000+ records; improved reporting accuracy through data mapping, duplicate cleanup, record updates, and clear documentation.

• Created user guides, release notes, process documentation, and training materials to help non-technical users understand Salesforce changes and daily tasks.

Sahyadri Electrical Pvt. Ltd. - Salesforce Administrator - Baramati, India Nov 2014 - Oct 2017

• Supported CRM administration, data entry, reports, dashboards, user access, validation rules, page layouts, imports, duplicate cleanup, and user training for sales and customer relationship teams. EDUCATION & CERTIFICATIONS

• Salesforce Certified Administrator - December 2024

• Salesforce Platform App Builder - August 2025

• Bachelor of Engineering, Electrical Engineering - University of Pune

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