Program Coordinator & Healthcare Surveyor

CYNTHIA WILDER

PROGRAM COORDINATOR

Accomplished, Service-oriented, energetic worker with a solid 20 years on job experience in Administration, Evaluations, Case management, and Customer Services.

CONTACT INFO

839-***-**** (cell) 839-***-**** (work)

***************@*****.***

*****************@*****.***

Lexington, SC

EXPERIENCE

HEALTHCARE INSPECTOR/SURVEYOR, SC DEPARTMENT OF PUBLIC HEALTH

October 2024 - Current

Conduct inspections/surveys/investigations of healthcare facilities, service providers, and/or applicant.

Evaluate the activities to determine the degree to which standards are carried out effectively.

Identify all conditions that do not meet standards,

Advise personnel administering activities and services to develop a plan of correction to remedy deficiencies, prevent their reoccurrence, and improve overall quality control and compliance with standards.

Complete written reports of deficiencies and submit all reports of findings and required documentation in a timely manner.

Ensure all files pertaining to the survey are secured in accordance with HIPAA and adherence to federal and state laws. Meet deadlines on written correspondence, documentation, and data entry.

Abide by stringent rules regarding the completion of agency forms and practices pertaining to travel, reimbursement, training, and the use of state and/or federal resources.

Serve as team Leader to a survey team when requested and/or on a rotating basis.

Conduct pre-survey/inspection/investigation, team meetings, reviews of survey findings, entrance and exit interviews, travel arrangements, and directions to surveys when needed.

PROGRAM COORDINATOR I, SC DEPARMENT OF HEATH AND HUMAN SERVICES

5/2022 – 10/2024

Analyzed case information to determine the accuracy of the eligibility decision, Prepared and sent the appeal packet to the Division of Appeals and Hearings.

Attended hearing to represent the Department of Health and Human Services to present evidence that supports the eligibility decision.

Followed the directives in the Final Administrative Decision and/or Order of Remand when issued by the Division of Appeals and Hearings.

Stayed abreast of all current SCDHHS policy and procedures pertaining to Medicaid eligibility and the appeals process.

PROGRAM COORDINATOR I – SC DEPARTMENT OF SOCIAL SERVICES SNAP MANAGEMENT EVALUATIONS

9/2018 – 5/2022

Perform a variety of duties mandated in the U.S. code Federal Regulations for the Supplemental Nutrition Assistance Program (SNAP) to coordinate and execute State corrective action processes and the State’s compliance with the Management Evaluation (ME) review process.

Schedule, coordinate and conduct annual, bi-annual, and tri-annual county size visits to accomplish county ME reviews, as prescribed in the State ME Plan of Operation, Gathers, analyze/compile date, and performance, statistics, including the coordination of SNAP case reviews, to develop and issue final ME county reports.

Reviews and approve county corrective action plan as responses to findings or deficiencies identified through the county ME review process. Monitor individual county progress on correction action plans.

Perform emergency disaster management services to include but not limited to Red Cross sheltering and Disaster SNAP.

Human Service Specialist - SC Department of Social Services Child Support Division

8/2011-8/2018

Preform Paralegal – related duties to assist State Attorneys prepare cases for court, verify and notarize pleadings, schedule and attend hearings, and file papers with Clerk of Court, Mediate negotiation hearings to calculate support amounts

Conduct interviews with clients to develop and implement the best course of action for financial assistance

Employ early intervention strategies to improve and enforce payments through gathering, research, and processing delinquencies.

Maintain case records, case narrative through written and electronic documentation and auditing

Keep other states agencies advised of all case activities, walk-in assistance and Call center representative.

Administrative Assistant – SC Department of Environmental Control

3/2/2009 -7/2011

Created, coordinated, and monitored participants' files and databases related to the

participants' personal and business needs

Conducted new participant interviews to outline personalized assistance plans to ensure our organization met the specific needs of each participant

Received and processed participant's payments and ensured a limited number of unapplied payments, Liaison for participants and office staff

Maintained front office, including answering phones, mail pick-up and drop off, data entry, filling, completing forms, sent and received faxed documents, managing office supplies

EDUCATION

DIPLOMA

Columbia High School – Columbia, SC

6/2004 -Elective Coursework Accounting I

Accounting II

SKILLS

Management Evaluations

Human Services

Policy & Procedures

Project management

Communication

Problem-solving

Customer Service

Judgement and Decision making

Time management

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