Customer-Focused Sales & Operations Professional

PROFESSIONAL SUMMARY

Schooling in different countries has helped equip me with skills

that transcend not only culture but also race. i am a Customer- focused and results-driven professional with experience in customer service, sales, operations management, hospitality, event coordination, administration, and brand marketing. Skilled in building client relationships, leading teams, coordinating projects, and delivering exceptional customer experiences in fast-paced environments. Strong communicator with a background in business and law education, recognized for adaptability, professionalism, organization, and the ability to learn quickly.

Name: INDAGIJU BALA NGILARI

Location:Yucca Valley, California (currently)

Oklahoma City, Oklahoma (second location)

Phone: 405-***-**** (mobile)

Email: ********@*****.***

CORE SKILLS

Customer Service & Client Relations

Sales Support & Relationship Management

Operations Management

Team Leadership

Project Management

Event Planning & Coordination

Administrative Support

Public Relations

Digital Marketing

Social Media Management

Brand Development

Content Creation

Creative Direction

Styling & Fashion Presentation

Public Speaking

Conflict Resolution

Microsoft Office & Excel

Google Workspace (Docs, Sheets & Forms)

Organization & Time Management

Problem Solving

Professional Communication

PROFESSIONAL EXPERIENCE

Sales & Customer Service Representative

Google United Kingdom

2014 – 2017

Provided customer support through phone and digital communication channels. Assisted customers with products, services, and account inquiries. Managed inbound and outbound sales conversations to identify customer needs. Built strong customer relationships through professional communication. Resolved customer concerns efficiently while maintaining service standards. Retail Sales Associate

Zara United Kingdom

2015 – 2016

Delivered exceptional customer service in a fast-paced retail environment. Assisted customers with product selection, styling, and purchasing decisions. Maintained store presentation, organization, and merchandising standards. Processed transactions accurately and supported daily operations. Operations Manager

MUNA Hotel Maiduguri & Yola, Nigeria

2017 – 2019

Managed daily hotel operations and supervised team members. Coordinated guest reservations, room assignments, and hospitality services. Handled guest concerns, refunds, and customer service resolutions. Supported efficient operations while maintaining guest satisfaction. Customer Service & Sales Associate

Chronic Dispensary Oklahoma City, Oklahoma

2020

Assisted customers with product information and recommendations. Processed sales transactions while maintaining excellent service. Supported inventory organization and daily store operations. Created a welcoming and professional customer experience. Brand Coordinator, Creative Director & Model

Fauxlocs London Remote

2020 – Present

Supported brand growth through customer outreach and relationship building. Coordinated creative campaigns and professional photoshoots. Recruited photographers, models, makeup artists, and creative teams. Assisted with branding, campaign planning, and creative direction. Modeled for promotional campaigns and social media content. Managed customer communication and brand engagement. Event Coordinator

GGU (Girl Get Up Women's Empowerment) 2025

Planned and coordinated empowerment events from concept to completion. Managed venue arrangements, decorations, catering, and event logistics. Coordinated communication between clients, hosts, vendors, and guests. Ensured smooth execution and positive attendee experiences. Customer Service Representative (Freelance)

Various Food Businesses

Managed customer inquiries through phone, email, and social media. Processed orders and assisted with customer concerns. Supported client communication and customer retention. Maintained professional customer relationships.

EDUCATION

High School Diploma

Nigeria 2010-2014

Brooke House College / A-Levels Market Harborough, United Kingdom law (2015)

Birmingham City University

Law (Associate’s degree) (2015-2017)

Cyprus University

Business Administration (MBA) 2017-2019)

Oral Roberts University

Business & Communications (2019)

Oklahoma State University

International Relations & Communications(2021)

LANGUAGES

English — Fluent

Hausa — Fluent

French — Basic

Turkish — Basic

REFERENCES

Wendy Malezo

CEO, Fauxlocs London

Phone: +44-797*-******

Email: ***********@*****.***

Theodora Baker

CEO, GGU (Girl Get Up Women's Empowerment)

Phone: +1-928-***-****

Email: ******@******.****.***

Contact this candidate