Library & Administrative Services Professional
Resume:
Stefanie Torma
Ronkonkoma, NY ***** 631-***-**** ***************@*****.***
Summary
New York State Certified Librarian and former Social Worker with 20 years’ experience working in both public library, social work, and administrative settings seeks a full-time position. My entire career focus has been on providing exemplary customer service with compassion and competence for all.
Education
Queens College, Queens, NY
● Master’s of Library Science, Public Libraries and Information Science
● Post Graduate Certification in Children’s and Young Adult Library Services New York Institute of Technology, Central Islip, NY
● Bachelor’s of Science, Behavioral Science and Psychology Experience
Librarian, Children’s and Teens, Hauppauge Public Library, Hauppauge, NY 2025-Present
● Children’s and Teen program planning, room setup and program attendance
● Storytime, Baby and Me, take and makes, teen programs, teen crochet club, etc.
● Children’s and Adult reference desk management
● Opening and closing procedures, “Person in Charge” duties.
● Assisting patrons with computer/printing issues.
● Sierra, Communico, When to Work Scheduling, Library Aware, Canva, Beanstack, Key Central, Roundcube Mail, Outlook Mail, Google, Social Media 2
Office Assistant, Suffolk County Social Services, Children’s Protective Services, Ronkonkoma, NY 2024-2025
● Office Assistant in charge of a team of CPS Case Workers.
● Handles daily attendance, caseworkers’ schedules, daily mail, and caseworkers’ correspondence.
● Copying clients’ files and getting them ready for court dates.
● Opening, closing and transferring client records.
● Completing appropriate paperwork for various tasks that are mandated for each client record.
● Other office tasks that include keeping of caseworker travel expenses, vacation time, overtime, daily tasks and monitoring daily home visits to clients.
● Archiving client records for state-mandated storage. Librarian, Youth and Family Services, Riverhead Free Library, Riverhead, NY 2023-2024
● Children’s department and Teen Loft desk management, patron services including readers’ advisory, reference, program registration, computer guest passes.
● Outreach and school visits to local schools and Southampton Head Start. Visits include classroom storytime, songs and other storytime tools such as felt boards.
● Library software including Sierra, Library Market, Beanstack, Canva, Google.
● Technology issues including video game setup, teen computers, printing.
● Shelf maintenance including shelving, weeding and organization.
● Children’s and Teen Loft area upkeep including organization of toys, themed book displays, seasonal displays, drop-in programs.
● Chess Club program leader.
● Assist with community service hours and projects for teens. Young Adult Librarian, Brooklyn Public Library, Brooklyn, NY, 2016-2023
● Facilitated young adult, children’s and adult programs such as video games, anime club, Storytime, playtime, arts and crafts, journaling, chess, special events such as Summer Reading.
● Assisted patrons with computer and technology issues, printing, and self-checkout kiosks.
● Circulation desk, issuing and updating library cards, basic and advanced reference, answering phones.
3
● Intern Supervisor for Teens from both BPL intern programs and NYC agencies such as SYEP, Summer Youth Employment Program.
● Interlibrary Loans, daily holds list, lost materials list.
● Outreach to local schools, fostering relationships with teachers and community leaders, teaching research and library resources to students, events such as career day and tabling at community events such as block parties.
● SirsiDynix, Microsoft Office, Outlook, Google.
● Assisted the elderly, homeless, local shelter residents and recently incarcerated patrons with issues such as government forms, immigration forms, job applications and computer assistance.
● Collection maintenance, shelving and alphabetizing, books and other material repair, inventory, weeding, themed book displays.
● Attended professional development sessions offered by BPL.
● Central, Mapleton and Eastern Parkway Branches.
Library Clerk, Connetquot Public Library, Bohemia, NY, 2006-2016
● Circulation desk, issuing library cards, checking out and returning materials.
● Program registration, summer reading registration, museum passes, phones.
● Reference and readers advisory.
● Shelving and shelf maintenance, weeding.
● Assisting patrons with technology issues such as printing, faxing, and scanning. Case Manager/Social Worker, AHRC, New York, NY, 1998-2005
● Maintained caseload of clients with various mental and physical challenges.
● Assessed needs of clients and obtained appropriate services to meet those needs including housing, medical attention and education.
● Acted as liaison between client and professionals such as doctors and therapists.
● Conducted home visits, accompanied to doctor visits and any emergencies.
● Wrote and updated as needed client assessments, monthly reports and any relevant state-mandated paperwork while assuring clients’ privacy.
● Encouraged and worked with clients to meet personal goals and achievements. 4
Stefanie Torma
Ronkonkoma, NY 11779 631-***-**** ***************@*****.*** Professional References
Josephine Evans, Branch Supervisor
Brooklyn Public Library
Eastern Parkway Branch
1044 Eastern Parkway
Brooklyn, NY 11213
******@************.***
Anthony Loum, Branch Supervisor
Brooklyn Public Library
Mapleton Branch
1702 60th Street
Brooklyn, NY 11204
*****@************.***
Personal References
Diane Patac
Deborah Rhodes
Jean Boniello
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