Manager
Resume:
Christine Walsh
San Bruno, CA *****
********@*****.***
Work Experience
Clinical Manager/PCC/Back Office Assistant
Earlens
July 2023 to September 2023
●Daily operations of the clinic
● Created quality logs for the clinic
● Implemented LEAN measures
● Kept all clinic and provider schedules updated daily
●Moving whole departments to new locations
● Invoiced all patients and collected all fees
●Autoclaved all instruments and did monthly Spore testing
● Set up for all procedures
● Assisted in all procedures
● Facility and IS management for the departments
●Remotely trained new PCC staff members
Area Manager
Sutter Health - San Francisco, CA
October 2017 to May 2023
● Daily operation of an internal and pediatric departments
● Manager of the template building team for the San Francisco region
● EPIC User
● Onboarding of all providers and staff
● Quality control by following the guidance of IMQ regulations
● Created or revised standard workflows for the departments
● Moving whole departments to new locations
● Managed an expansion project
● Managed the regional referral team for one year.
● Co-managed the COVID vaccination clinic San Francisco
● Created and managed a pre- op and COVID testing department
● Facility and IS management for the departments
● Orientation and training schedules for all staff
● Deposits for 2 other sites
● Managed other clinics as needed
Practice Manager
Mid Peninsula Eye Physicians & Surgeons - San Mateo, CA
January 2017 to June 2017
●Managed the medical and optical departments of the practice
●Supervised 12 employees
●Biweekly payroll
●Accounts Payable
● Board of Equalization's paperwork and payments
● Assisted the front desk and back office as needed
Practice Supervisor
UCSF Medical Center - San Francisco, CA
2008 to 2016
●Supervised 12-6 front desk staff members
●Created daily schedules for the employees
●Created and maintained template schedules for 15 physicians and 15 students
● EPIC Subject Matter Expert and Super-User in the implementation of the electronic medical record system
● Managed timesheets and vacations
● Monitored the front desk, billing, and referral online messages
● Facility Maintenance and IT Maintenance
● Interviewed/hired new employees and trained all front desk staff
●Medical and office ordering (online and purchasing system)
● Handled all patient complaints
●Performed monthly cash audits at another practice and performed monthly floor audits (JCAHO) * HIPAA, OSHA, and JCAHO trained
● Managed the On-Call schedules for after-hours calls (Internal calls, OB calls and Physician on Duty calls)
● On-boarded all new employees (IT logons, phones, passwords, credentialing paperwork, business cards, appointment cards, badges and organized the online and off-site classes * Assisted at the front desk and also the billing staff as needed
● Set up, organize, and run All Staff meetings and Agendas
● Daily deposits
● Assisted in any renovations
● Responsible for reporting into the State Incident Reporting System
● Trained and a member of the team that implemented Lean and 5S
Medical Office Manager
Susan Wolf, M.D - San Mateo, CA
2001 to 2008
● Responsible for daily clinical and administrative operations in a Dermatology practice
● Managed all the insurance and patient billing
● Daily Deposits
● Ordered all supplies
● Managed timesheets and vacation
● Daily assignments for the staff
● Interviewed/hired new employees
● Created and maintained the computer appointment system-
● Facility Management
● IT Management
● Handled all patient complaints
●Assisted in any renovations
Office Manager
James G. Tappan, M.D - San Mateo, CA
1998 to 2001
●Managed 8-10 employees in an OB/GYN practice
●Generated payroll, accounts payable, and receivable
●Managed employees' vacation and sick leave
● Coordinated the scheduling of depositions, trials, phone consultations, financial agreements, and payments for the Medical Legal portion of the practice.
● Managed timesheets and vacation
● Daily assignments for the staff
● Interviewed/hired employees
● Trained all new employees
● Managed all credentialing for the physicians
●Managed the after-hours on-call schedules
● Facility Management
●IT Management
●Handled all patient complaints
Education
A.S. degree
City College of San Francisco
1990 to 1992
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