Backend Java Developer & Systems Support Technician
Resume:
MATIYAS AFESHA
www.linkedin.com/in/matiyas-afesha
https://github.com/Matitastadessee?tab=repositories
*************@*****.***
Tampa, FL 33612
CAREER SUMMARY
Software Developer with hands-on experience in backend application development using Java, SQL, and Spring Boot concepts. Strong understanding of the full software development lifecycle, REST APIs, database integration, and Agile teamwork. Background in technical customer support and SaaS environments, bringing strong problem-solving, communication, and collaboration skills
TECHNICAL SKILLS
Microsoft Intune Active Directory Jira Confluence (KB Articles) Oracle Oracle APEX In-House Application Support Windows Support Remote Desktop Support Java SQL JavaScript React Git GitHub REST APIs
PROFESSIONAL EXPERIENCE
POWER DESIGN INC MAR 2026
HELP DESK / SYSTEMS SUPPORT TECHNICIAN SOFTWARE DEVELOPER
• Provide front-line help desk and systems support for all in-house software, business applications, and Windows environments, following a structured triage process to prioritize, resolve, and escalate issues.
• Manage the full ticket lifecycle in Jira triaging incoming requests, documenting resolutions, and tracking recurring issues to surface opportunities for automation and process improvement.
• Administer user accounts, permissions, and devices using Active Directory, Microsoft Intune, and Oracle, handling access changes, policy enforcement, and application provisioning across the organization.
• Remote into user workstations to diagnose and resolve application, software, and OS-level issues in real time, delivering fast turnaround for employees across multiple departments.
• Design and develop internal applications that speed up day-to-day systems changes, applying software development skills (Java, SQL, JavaScript) to automate repetitive support workflows.
• Built and deployed a data visualization application that surfaces operational and asset data in real time, giving support and business teams a single source of truth and eliminating manual reporting.
• Partner with cross-functional teams to gather requirements, iterate on features, and put new tooling into production use bridging IT operations and software engineering.
YEAR UP UNITED APPRENTICESHIP Tampa, FL
Application Development Aug. 2025 – April 2026
Developed and maintained full-stack application features using Java, Spring Boot, SQL, and React, contributing to backend APIs, database integration, and frontend components.
Developed a backend RESTful API for an e-commerce platform supporting users, products, categories, and shopping cart functionality
Implemented JWT-based authentication and role-based authorization to secure endpoints
Designed and managed a MySQL Database with proper relationships, constraints, and indexing
Built DAO layers using JDBC to handle CRUD operations and data persistence
Tested API endpoints using Postman and collaborated with teammates using GitHub version control
INTUIT MAILCHIMP Remote
Inside Sales Rep/Customer Success Sept. 2023 – Aug 2025
Achieved 75% success rate resolving customer software problems, implementing solutions quickly while documenting fixes for future reference
Collaborated with 11 team members across departments to solve complex software issues, share knowledge, and develop best practices for customer success
I specialize in email marketing software support, guiding customers through campaign creation, list management, analytics review, troubleshooting technical issues
Utilized Salesforce, Mailchimp, Gong, and CCP daily to track customer interactions, create email campaigns, record calls, and manage customer accounts
EDUCATION & TRAINING
YEAR UP UNITED Online
Certificate Jan 2026
Completed coursework in Application Developer
HILLSBOROUGH COMMUNITY COLLEGE Online
A.S Information Technology In Progress
Relevant Coursework: Intro to Computers & Tech, Database Management
AREAS OF EXPERTISE
Backend Development, RESTful API Development, Database Design & integration Secure Authentication (JWT, Role based Access),
Agile team Collaboration
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