Systems Administrator and Network Engineer

**** ******** **** ***** ***, PEMBROKE PINES, US, 33024 •

************@*****.*** • 305-***-****

H. ALEXANDER HERRERA

Systems Administrator and Network Engineer

PROFESSIONAL SUMMARY

More than 19 years of experience in network administration and systems analysis for international technology and communication corporations. Strong background in user training and support documentation. Experience in communication skills, training, operating hardware and software

EMPLOYMENT HISTORY

SYSTEMS ADMINISTRATOR/NETWORK ENGINEER Sep 2002 - 2004 SiTA INC World Wide Aeronautics Airports and Airplane Clients

(MIA Base)

Responsible for managing the Miami international airport's cute system which stands for common use terminal engineering,

• Coordinating all landside and air side technical calls and projects or over 106 different airlines at Miami International Airport concourse D through J and gates D through J • Project coordinator for SiTA Cedars upgrades installations of backbone network core as well as the airline agents terminal workstations. • In charge of all 120 kiosks self check-in and baggage drops around the whole airport. • Administered preventive maintenance on a weekly basis to all workstations printers kiosks self drops and automated boarding systems within the gates. • Daily meetings with managers of over 106 airlines for discussions on boarding on time system checks and daily passenger manifests SYSTEMS ADMINISTRATOR/NETWORK ENGINEER Feb 2005 - Dec 2009 Miami City Ballet Miami, FL

Responsible for the Managing of the entire Miami City Ballet Network infrastructure, VoIP phone system, Communications to all A/C terminals, Intranet IP Camera system with DVR's and Technical Training infrastructure. • Served as part of an elaborate team network with the IT department from the City of Miami and City of Miami Beach Art's organizations: such as The Bass Museum, Florida Grand Opera, Miami Art's foundations, Carnival Center of the Performing Arts Center, Broward Museums, Broward Performing Arts Center and the Kravis Center of West Palm Beach. • Accountable for the integrating of the last 12 years worth of donations and ticketing data from Researches' edge and Maxtix software to the new Tessitura Networks software. • Served as the liaison consultant with our IT department at Carnival Performing Arts Center for Production's performance stage setup and communications. • Responsible for Network Maintenance and administration on daily bases • Restructured the MCB Network by obtaining grants to upgrade to a 1.0 GBPS Network, in addition to new state of the art Cisco/ Dell PowerEdge routers and ONLY 1.0 GBPS switches. • Updated our SQL, TCP/IP, EXCHANGE FTP, IIS, Remote Desktop, and Exchange Webmail infrastructure. • Assisted in the www.miamicityballet.org website structure and the all new POP based www.miamicityballet.org/tickets Online ticketing system, POP software for marketing research and development. • In charge of budgeting the IT department office vendors with special projects working with companies such as Dell, HP, and CDW to provide a more cost efficient and more productive atmosphere for all the Departments in the Ballet. • In charge of the technical mobile boutique. • Directly involved in training the staff and determents in utilizing all our Programs, communication tools, existing Microsoft tools, web communication site and new IP technology to help every staff member obtain the best knowledge and technical skill in their respective field of work. • Responsible for all our Firewall, anti spam, anti virus logs via McAfee's SONICWALL. • Configure, maintain and troubleshoot phone system changes including UNIX based voicemail system and digital terminals. • Solely responsible for updating, upgrading Active Directory • Antivirus, content filter and Firewall administration and configuration. • Configure, install, maintain, troubleshoot, administer and repair all servers and workstation operations INSTALLATION COORDINATOR/ PROJECT MANAGER Oct 2004 - Feb 2005 ETS Elite Technologies

Responsible for the following accounts: Continental Management Group (35 locations), CASTLE Management (5), AIMCO Management (12), Miami City Ballet (4 including Jackie Gleason, Broward Performing Arts and Kravitz Center) Marriott, Columbia Southern, Developers: Cevera Realty, Related Group. • Operational process development, requirements management, and monitoring of operations center in large global environment • Participate in day, evening or overnight security operations center shift schedule • Troubleshoot network connectivity and routing issues and work directly with peer providers to determine root cause • Interface with senior systems and network engineering • Perform deep level packet analysis • Directly communicate with customers across the globe COMPUTER QUALITY ENGINEER Aug 2003 - Oct 2004

Comcast: High Speed Internet Ft. Lauderdale, FL

Performed email diagnostic test on existing servers (Windows NT, Windows 2000, and exchange). • Troubleshoot Broadband modems and routers that were originally designated as DHCP clients. • Set up of DHCP and DNS servers via Microsoft Outlook Express for the utilization of SMTP and POP3. • Created solutions and troubleshooting for over 5000 end users in the Atlanta and South Florida market alone. • Used VPN connections and remote access to fix problems that were not connectivity related. • Maintained 75% accuracy for my team when resolving remotely. • Served as liaison between 3000 system end users and technical support group. • Trained field and in-house system users on the use and administration of the network and the internal system. • Setup client's proxy server and provided the client with the required proxy server information.

MATERIALS COORDINATOR Oct 1997 - Oct 2002

Motorola, Inc. Sunrise, FL

Coordinated incoming materials from the Receiving and Shipping Departments utilizing the Oracle database of a UNIX/LINUX O/S. • Responsible for the location of over 3,000 part identification numbers ranging from high cost microchips to low cost keypads for Motorola cellular phones. • Performed inventory twice weekly and assisted in cost reduction by providing organization in the Consignment Stock, whilst dealing directly with Motorola vendors via Oracle database.

NETWORK ADMINISTRATOR

Marilex Resume Solutions Hollywood, FL

Administered a small network for Marilex Resume Solutions and their affiliates. • Installed and upgraded PC's to best suit the needs of the firm. • Setup POS software and hardware including registers and their peripherals for Retail purposes. EDUCATION

A.S. - NETWORK ENGINEER/SYSTEM ENGINEERING ADMINISTRATOR 2001 - 2005 Florida Atlantic University Pembroke Pines, FL

DEGREE BUSINESS ADMINISTRATION 1997 - 2001

Broward Community College Pembroke Pines, FL

HIGH SCHOOL DIPLOMA 1993 - 1997

Mc Arthur High School Hollywood, FL

Specialized In Auto CAD Designs

SKILLS

Network Administration (Skillful), Systems Analysis, User Training, Documentation, Hardware, Software, Project Management, Data Analytics, VoIP, Firewall Administration, Active Directory, Exchange Server, Cisco, SQL, TCP/IP, IIS, Remote Desktop, Security, Troubleshooting.

LANGUAGES

English (Native), Spanish (Native).

LINKS

SITA INC: www.sita.aero.

ADDITIONAL INFORMATION

CERTIFICATIONS

MCSE and A+ Certified

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