Administrative Specialist - Accounts & Compliance

S UMMARY

Dedicated Administrative Specialist with 12+ years of experience delivering exceptional service and support in dynamic, fast-paced environments. Skilled in managing complex inquiries, providing clear communication across multiple channels (phone, email, chat), and utilizing digital platforms to resolve issues efficiently. Adept at troubleshooting, process optimization, and ensuring compliance with organizational standards. Committed to empowering clients and colleagues through education, attention to detail, and proactive problem-solving. Proven ability to support team and organizational goals by consistently meeting and exceeding performance metrics.

WORK E X P E R I E NCE

ACCOUNTS RECEIVABLE & PAYABLE SPECIALIST

O'CONNELL DRILLING AND SUPPLY, Brewster, WA

May 2023 - Present

• Review and verify invoices against purchase orders within Ntracts, reducing document discrepancies by 15% and ensuring accuracy in all transactions.

• Coordinate end-to-end accounts payable processes, maintaining compliance with strict standards and supporting seamless financial operations.

• Maintain general ledger entries and track financial documentation, utilizing Microsoft Word for standardized reporting and efficient data management.

• Draft and process daily operational correspondence via Microsoft Outlook, ensuring clear and timely communication across departments.

• Respond to internal and external inquiries, demonstrating sound judgment and attention to detail in resolving issues. SENIOR ADMINISTRATIVE ASSISTANT

CENTRAL WASHINGTON SLEEP DIAGNOSTIC CENTER, Hybrid Remote March 2021 - May 2023

• Reviewed and tracked facility credentialing contracts to maintain compliance with regulatory standards, ensuring accuracy and completeness of documentation.

• Implemented standardized documentation procedures to improve data accessibility in Hubspot CRM and other tracking platforms, enhancing workflow efficiency.

• Coordinated travel arrangements and expense reporting using Concur, ensuring cost-effective and timely processing.

• Managed executive meeting schedules and provided comprehensive document review for all board-level communications, supporting organizational initiatives.

• Addressed complex administrative inquiries, utilizing strong problem-solving skills and attention to detail. ADMINISTRATIVE ASSISTANT

CENTRAL WASHINGTON DIAGNOSTIC SLEEP CENTER, Remote March 2019 - March 2021

• Coordinated executive calendars and drafted correspondence to optimize time management and project tracking.

• Maintained high standards of document confidentiality while managing daily correspondence and record-keeping.

• Drafted onboarding materials and trained new staff on standardized administrative procedures, supporting team development and consistency.

• Responded to a variety of inquiries, demonstrating adaptability and efficiency in a remote, fast-paced environment. ADMINISTRATIVE ASSISTANT

FAMILY HEALTH CENTERS, Brewster, WA

March 2018 - March 2019

• Performed insurance verification, billing, and collection processes to streamline clinic financial workflows and support member satisfaction.

• Executed precise data entry and financial record-keeping using QuickBooks and Microsoft Office Suite.

• Drafted internal policy updates and coached staff on standardized administrative procedures, contributing to process improvement and compliance.

E DUCATION

JORDAN AGUILAR

*************@*****.*** // 509-***-**** // Brewster https://linkedin.com/in/jordanlaguilar

High School Diploma

June 2009

OMAK HIGH SCHOOL, OMAK, WA

ADDITIONAL S K I L L S

• Customer Service & Communication: Multi-channel communication (phone, email, chat), Issue resolution, Member support

• Digital Platform Proficiency: Ntracts, Hubspot CRM, Concur, Microsoft Word, Microsoft Outlook, Data entry

• Process & Document Management: Contract drafting, Document review, Process tracking, Workflow optimization

• Financial & Administrative Operations: Billing and collection processes, AR/AP, Administrative support, Time management, Calendar management

C E RTIFICATIONS

Certified Nursing Assistant

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