Customer-Focused Hospitality Service Professional

Martha Thuch

587-***-**** • *************@*****.*** • Calgary, AB

Dynamic and customer-focused service professional with hands-on experience in fast-paced restaurant and hospitality environments. Recognized for excellent communication, strong multitasking skills, and the ability to deliver friendly, accurate, and efficient service. Adept at cash handling, food safety, order taking, and maintaining a clean and organized workspace. Skilled at building positive customer relationships, resolving issues calmly, and contributing to smooth, productive team operations.

PROFESSIONAL HIGHLIGHTS:

• Restaurant Service & Customer Support: Experienced in greeting guests, taking food and drink orders, serving meals, and ensuring a positive dining experience from start to finish.

• Cash Handling & POS Operation: Accurately processes cash and card transactions; quick learner with POS systems (including Micros POS familiarity).

• Food Safety & Preparation: Knowledgeable in food handling guidelines, sanitation standards, and preparing simple menu items when needed.

• Fast-Paced, High-Pressure Environments: Proven ability to stay organized and efficient during busy shifts in restaurants and service-based roles.

• Team Collaboration & Communication: Works smoothly with kitchen and service staff to deliver timely and accurate orders while maintaining a positive work environment.

• Cleanliness & Organization: Ensures dining areas, workstations, and service zones remain clean, safe, and customer-ready at all times.

• Upselling & Customer Engagement: Skilled at explaining menu items, making recommendations, and enhancing guest satisfaction.

• Conflict Resolution & Professionalism: Handles difficult situations with patience and composure, maintaining excellent service standards. High volume cash handling experience, accurate and expedient use of business machines: bill counters, computers, coin counters, and calculators WORK EXPERIENCE

Unlicensed security guard

Stampede GMC Stadium, Calgary, AB

June 28 - July 12th

Rovered the South tarmac during the Rodeo and evening show, making sure everything was in check, from helping people find their seats to the infield seating to standing room.

Stopped anyone from entering private areas and ensured the rules were being followed.

Stood 11+ hours back to back with less than 2 hours break in total.

Kept the Animals safe during the fireworks, which happened every night between 10:30 pm and 11 pm.

Made sure everyone felt welcomed and showed them why we were called “The greatest outdoor show on earth”!

Bartender / Waiter, Red Sea, Brooks, AB

March 2024 – September 2024

• Served up to 150 customers per shift, providing fast and friendly customer service.

• Processed $10,000+ weekly in cash and card transactions with 100% accuracy.

• Took food and drink orders clearly and efficiently, ensuring accuracy and timely delivery.

• Assisted with basic food preparation and followed strict food safety and sanitation guidelines.

• Maintained a clean dining area and workstation to meet health and safety standards.

• Trained 1 new staff member on customer service and operations, improving shift efficiency.

• Resolved customer issues quickly, contributing to a 20% increase in positive feedback.

• Supported stock replenishment and inventory checks to ensure smooth service flow.

Ground Handler / Material Handler, Cargojet, Calgary, AB September 2024 – December 2024

November 2025 - March 2026

• Managed the loading and unloading of 50+ shipments daily with accuracy and speed.

• Demonstrated strong time management and multitasking skills in a high-pressure environment.

• Coordinated with a 10-person team to maintain efficient workflow during peak times.

• Followed strict safety standards, achieving zero workplace incidents.

• Documented shipments and communicated effectively with supervisors to maintain accuracy.

(This role highlights your ability to handle pressure, stay organized, and work efficiently—key skills in a fast-paced restaurant environment.)

EDUCATION

• High School Diploma, Bishop McNally High School, 2024 CERTIFICATIONS

• Valid Standard First Aid Certificate, Red Cross

Valid liquor Proserve license

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