Operations Systems & Process Improvement Leader

Justin Tomlinson

Groveland, FL 352-***-**** ******************@*****.***

Professional Summary

Operations strategist and business systems builder with extensive experience transforming disorganized operations into scalable, measurable, and efficient organizations. Specializes in identifying operational bottlenecks, diagnosing root causes, and designing systems that eliminate inefficiencies across sales, administration, customer service, estimating, finance, and field operations. Proven ability to build workflows, implement CRM platforms, develop SOPs, establish KPIs, improve accountability, and create processes that increase productivity while reducing operational friction.

Core Expertise

Business Process Improvement • Operational Diagnostics • Bottleneck Identification • Systems Design • CRM Implementation • Workflow Automation • SOP Development • KPI Reporting • Operations Management • Financial Management • Job Costing • Construction Administration • Sales Process Optimization • Team Leadership

Business Office Manager

CSL Construction Aug 2023–Present

• Diagnose workflow bottlenecks and redesign operational processes.

• Led CRM implementation, workflow design, and staff onboarding.

• Built KPI reporting and job costing systems.

• Managed financial operations, permitting, purchasing, and vendor relationships. Owner

Tomlinson Cleaning Solutions 2021–2023

• Built and operated a multi-crew statewide service company.

• Designed scheduling systems and operational procedures.

• Managed finances, logistics, customer service, and sales. Regional Manager / Call Center Manager

Air Pros 2019–2021

• Led a team of 25 employees.

• Improved scheduling, KPI reporting, and operational communication. Business Office Manager

Bailey Fire Pro 2016–2019

• Managed office operations, HR, estimating, permitting, purchasing, and project coordination. Education

Bachelor of Business Management — Herzing University Certifications

Florida Notary Public • Driver's License

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