Customer Success & Learning Specialist (LMS/SaaS)
Resume:
CHELSEY GONZALES
PROFESSIONAL SUMMARY
Customer Success and Learning professional with 14 years of experience driving user adoption, training, and stakeholder success through cloud-based learning technologies. Skilled in LMS administration, SaaS platform adoption, customer enablement, relationship management, and data-driven decision making. Experienced partnering with educators, administrators, and cross-functional teams to implement new technologies, improve user engagement, and deliver measurable outcomes. Passionate about helping customers maximize platform value through strategic training, ongoing support, and consultative problem solving. EXPERIENCE
2023 - 2026
Montgomery Independent School District - Elementary Teacher 2021 - 2023
Klein Independent School District - Elementary Teacher Delivered engaging learning experiences for 50+ learners annually, driving measurable academic growth through differentiated instruction.
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Supported adoption of SaaS learning platforms including Canvas, i-Ready, and Google Workspace through user training and ongoing coaching.
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Administered LMS and digital learning platforms to manage instructional content, learner progress, and user engagement.
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Analyzed learner performance data to identify trends, develop action plans, and improve instructional outcomes.
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Maintained learner records, assessment data, and compliance documentation with 100% accuracy.
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Collaborated with administrators, intervention specialists, and cross-functional teams to implement instructional initiatives.
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Supported the successful launch of a new elementary campus by establishing onboarding processes, communication workflows, and operational systems.
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Led family and student engagement initiatives, strengthening stakeholder relationships and improving participation.
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Coordinated campus-wide events and district competitions while managing timelines, logistics, and stakeholder communication.
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Designed and facilitated engaging training and learning experiences that increased learner participation and academic achievement.
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Leveraged assessment analytics to personalize learning strategies and improve performance outcomes.
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EDUCATION &
CERTIFICATIONS
Bachelor of Science,
Elementary Education (K-6)
Minnesota State University,
2011
Texas Teacher Certification
EC-6 Generalist
•
Texas Teacher Certification
Physical Education EC-12
•
English as Second Language
Supplemental
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• Gifted/Talented Certified
CORE
COMPETENCIES
• Customer Success
Learning Management
Systems (LMS)
•
• E-Learning
• SaaS Platform Adoption
Customer Enablement &
Training
•
Stakeholder Relationship
Management
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• Client Onboarding
2012 - 2021
Aldine Independent School District - Elementary Teacher 2012 - 2019
Pappasito Cantina - Trainer/Server
Developed 20+ project-based learning experiences that strengthened collaboration, engagement, and critical thinking.
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Created individualized learning plans based on learner data and ongoing performance analysis.
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Built trusted relationships with students, families, administrators, and internal stakeholders through proactive communication.
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Integrated cloud-based learning technologies into daily instruction to improve engagement and user adoption.
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Delivered instruction supporting 200+ learners across multiple grade levels while adapting learning experiences to diverse needs.
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Conducted ongoing learning needs assessments using benchmark and formative data to improve learner outcomes.
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Maintained accurate learner records and reporting to support compliance and data-informed decision making.
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Partnered with cross-functional teams to implement evidence-based instructional initiatives.
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Led campus committees focused on collaboration, organizational improvement, and stakeholder engagement.
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Facilitated virtual learning sessions using Zoom, Microsoft Teams, Canvas, and Google Workspace while maintaining high learner engagement.
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Supported implementation of a new mathematics curriculum through stakeholder training, coaching, and change management.
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Designed inclusive learning experiences using differentiated instructional strategies to support diverse learner populations.
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Built customer relationships through consultative selling, increasing sales through personalized recommendations and upselling.
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Delivered exceptional customer service in a fast-paced, high-volume environment while managing multiple priorities.
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Trained and onboarded new employees, guiding them through the full onboarding process, systems, service standards, and sales techniques.
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Collaborated with cross-functional teams to ensure seamless operations and consistently positive customer experiences.
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• Learning & Development
Cross-Functional
Collaboration
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• Learning Analytics
• Data-Driven Decision Making
• Account Support
• Change Management
• Project Coordination
Virtual & In-Person
Facilitation
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Presentation &
Communication
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• Process Improvement
TECHNICAL
SKILLS
Learning Technologies
Canvas/Schoology/Google
Classroom
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• Skyward/PowerSchool
• i-Ready
Business & Productivity
Microsoft 365 (Excel, Word,
Outlook, PowerPoint,
Teams)
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• Google Workspace
• Zoom
• Canva/Adobe Creative Suite
• Microsoft Copilot/ChatGPT
Relevant Technologies
Learning Management
Systems (LMS)
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Student Information
Systems (SIS)
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Cloud-Based (SaaS) Learning
Platforms
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• Digital Content Development
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