Customer Experience Representative Candidate
Resume:
KENNETH E.
JACKSON
602-***-**** ******************@*****.***
Raleigh, NC
Dedicated and personable customer service professional with a strong background in client support, communication, and problem-solving in fast-paced environments. Experienced in working directly with individuals from diverse backgrounds while maintaining professionalism, empathy, and attention to detail. Recognized for adaptability, teamwork, and the ability to remain calm under pressure while delivering positive customer experiences. Motivated to contribute strong interpersonal skills, reliability, and a customer-focused mindset to a growing organization.
Experience
Funeral Attendant
Samaritan Funeral Home Phoenix, Arizona Feb 2024 — Mar 2026 Maintained flexible availability to work nights, weekends, and holidays, including serving on-call as required. Demonstrated excellent communication skills and meticulous attention to detail in all mortuary operations. Possessed the physical ability to lift and maneuver 75+ pounds consistently. Coordinated funeral services and tailored accommodations to meet specific family needs and preferences. Carefully packaged and prepared cremated remains for delivery or interment. Identified operational deficiencies and implemented corrective actions to maintain facility standards. Funeral Attendant/Arranger
Owens Livingston Mortuary Show Low, Arizona Jan 2023 — Feb 2024 Monitored and maintained mortuary facilities to ensure continuous organizational order and professional presentation.
Managed an alternating weekly on-call schedule to perform timely removals and transport of the deceased. Coordinated after-hours funeral services and managed the logistical setup for burial sites. Facilitated the completion of legal documentation and coordinated vital paperwork with grieving families. Inputted and managed data within the funeral home management system to ensure accurate tracking of case contracts.
Construction Laborer
Sanchez Contracting Kansas City, Kansas Sep 2021 — Jan 2023
- Performed facility improvement tasks, including painting, sheetrock and insulation installation, flooring, and demolition.
Store Associate
Walmart Kansas City, Kansas Aug 2019 — Sept 2021
- Efficiently selected customer orders and coordinated the timely dispensing of items to vehicles.
- Consistently maintained a pick rate exceeding 100% and achieved a vehicle dispense time of under five minutes.
- Provided cross-departmental support to assist other teams upon completion of primary responsibilities. Education
Chandler-Gilbert Community College, 2024 — Present Associates Of Mortuary Science
Kansas City Kansas Community College, 2020 — 2022
Auto Tech Certificate
AWARDS
Unsurpassed Compassionate Service Award
Received formal recognition for demonstrating exceptional empathy and support to grieving families. References
Timothy Livingston
Venitria Curtis
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