Customer Service & Server Operations Specialist

MADISON I. CONDER

919-***-**** *********@*****.*** Raleigh, NC 27607

SUMMARY

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. SKILLS AND ABILITIES

Team collaboration

Community engagement

Problem resolution

Time management

Memory retention

Strong work ethic

Culturally sensitive

Customer service

EXPERIENCE

Server-To-Go Specialist, Waltonwood Retirement Home, May 2022-August 2022 Raleigh, NC

Provided dignified and respectful service to guests, meticulously adhering to individual dietary restrictions and needs.

Demonstrated exceptional time management by ensuring orders were prepared and delivered promptly.

Fostered a welcoming and comforting atmosphere by engaging in genuine conversation with residents.

Proactively addressed guest needs to ensure a high-quality dining experience. Phone Banker, Poder NC Action, August 2020-October 2020 Raleigh, NC

Managed a high volume of inbound calls with a cheerful and professional attitude. Delivered exceptional customer service by providing knowledgeable answers and swiftly resolving inquiries.

Acted as a liaison, accurately connecting callers to appropriate departments and personnel. Effectively communicated company information to project a positive organizational image. Youth Organizer, El Pueblo, March 2015-October 2020 Raleigh, NC

Developed and implemented strategic engagement roadmaps to involve youth in elections and phone banking campaigns.

Planned and managed leadership retreats and special events to foster community and development.

Created a promotional pathway for youth to advance into leadership roles within the organization.

EDUCATION

Bachelor of Science

Psychology, Political Science, University of North Carolina At Greensboro, Greensboro, NC May 2025

LANGUAGES

English, Native

Spanish, Basic Conversational Proficiency

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