Remote Virtual Assistant with Administrative Expertise

AVERY (V) DIAS San Jose, CA, ***** • 408-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Customer-focused and dependable team member with experience in fast-paced, guest-facing environments. Skilled in maintaining clean and organized work areas, supporting team operations, handling responsibilities with care, and delivering friendly service. Adaptable, eager to learn, and motivated to build hands-on grooming skills while contributing to a safe, positive experience for pets and pet parents.

CORE SKILLS

Customer Service • Guest Greeting • Teamwork • Multitasking • Time Management • Communication • Organization • Workplace Cleanliness • Restocking • Reliability • Adaptability

• Fast-Paced Environment Support

EXPERIENCE

T&T Supermarket — Store Admin/Food Promoter

San Jose, CA June 2026 — Present Promoted store products through customer engagement, product demonstrations, and personalized recommendations

● Assists customers by providing product information, answering questions, and creating a positive shopping experience

● Supports daily store operations through administrative assistance, organization, and coordination with team members

● Maintains accurate product displays, promotional materials, and merchandising standards

● Assists with promotional events, inventory organization, and maintaining a clean and organized sales environment

● Communicates customer feedback and product insights to management to improve customer satisfaction

● Manages multiple priorities in a fast-paced retail environment while maintaining attention to detail and professionalism

Petco — Junior Groomer (Full-Time)

San Jose, CA May 2026 — June 2026

● Managed multiple responsibilities simultaneously by grooming pets, answering incoming phone calls, assisting customers, and scheduling grooming appointments in a fast-paced environment

● Maintained accurate appointment scheduling and coordinated customer requests while ensuring pets were safely handled and cared for throughout the grooming process

● Completed grooming services efficiently within scheduled timeframes while maintaining quality standards and prioritizing animal safety and comfort

● Communicated professionally with pet parents regarding grooming needs, service updates, recommendations, and appointment details

● Monitored pet behavior and health indicators while handling animals safely and following proper grooming and sanitation procedures

● Balanced independent work and customer service responsibilities while adapting to changing priorities and maintaining attention to detail Shake Shack — Front of House Team Member (Part-Time) San Jose, CA September 2025 – June 2026

-Greet guests and help create a friendly, efficient front-of-house experience during busy service periods.

- Assist with cashiering, bagging orders, and keeping service areas clean, stocked, and organized.

- Restock front counter supplies and support smooth daily operations during high-volume hours.

- Maintain dining and guest-facing areas to support cleanliness, presentation, and customer satisfaction.

- Work closely with team members while adapting quickly to changing service needs. Self-Employed Residential Housekeeper Nextdoor Saratoga, CA 2022 – Present

- Coordinate weekly client appointments and maintain punctual, dependable service. - Communicate clearly with clients about preferences and service needs.

- Organize supplies and prepare work areas efficiently before each appointment.

- Complete work on schedule while maintaining consistency, quality, and attention to detail. West Valley Gymnastics School — Pre-K Gymnastics Coach/Teacher Los Gatos, CA September 2023 – December 2023

- Greeted and checked in 10–20 children daily, helping create an organized and welcoming environment.

- Supported smooth transitions in a busy setting while keeping activities on time.

- Communicated clearly with parents and staff to maintain a positive experience for families. EDUCATION

Branham High School, San Jose, CA High School Diploma, June 2025 De Anza College, Cupertino, CA Current Part-Time Student

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