Mortgage Loan Processor & Office Administrator

SHANNON MOLINA

MORTGAGE OPERATIONS • OFFICE ADMINISTRATION • CLIENT RELATIONS

714-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Mortgage operations professional with 12+ years of experience managing residential loan files, coordinating the lending process, and building strong relationships with agents and clients throughout every stage of the transaction. Highly organized and detail-oriented, with a proven ability to keep complex workflows on track while delivering exceptional client service. Brings additional public safety experience that reinforces exceptional communication, multitasking, sound judgment, and composure under pressure. CORE COMPETENCIES

• Mortgage Processing

• Loan File Management

• Office Administration

• Client Relations

• Escrow & Title Coordination

• Document Management

• Workflow Management

• Compliance & Quality Control

• Customer Service

• Cross-Functional Collaboration

• Problem Solving

• Microsoft Office Suite

RELEVANT REAL ESTATE & MORTGAGE EXPERIENCE

Mortgage Loan Processor Brea, CA 2012 – May 2024

• Supported multiple loan officers by managing residential loan files from pre-approval through funding, consistently meeting deadlines and documentation requirements.

• Collaborated with underwriters, escrow officers, title companies, and clients to keep transactions moving efficiently from application through closing.

• Reviewed loan documentation for completeness, accuracy, and compliance before submission.

• Maintained multiple active loan files simultaneously while providing proactive communication and outstanding client service.

• Proactively resolved documentation issues to minimize closing delays and keep transactions on schedule.

• Mentored and supported fellow processors, promoting consistent quality standards and efficient workflows. ADDITIONAL PROFESSIONAL EXPERIENCE

Regional Fire Communications Dispatcher City of Downey Nov 2025 – Jul 2026

• Handled a high volume of emergency and non-emergency calls while balancing multiple systems and priorities in real time.

• Responded to emergency and non-emergency calls, gathering key details quickly and keeping conversations focused and calm.

• Dispatched personnel and resources using CAD systems, ensuring accurate and timely response.

• Monitored radio traffic and maintained communication with field units during active incidents.

• Maintained accurate incident logs and daily documentation.

• Coordinated with police, fire, and partner agencies to support emergency response.

• Provided clear, direct communication in high-stress situations. 911 Dispatcher California Highway Patrol May 2024 – Feb 2025

• Answered high-volume emergency and non-emergency calls while prioritizing response.

• Communicated with multiple agencies to coordinate timely dispatch.

• Supported callers in distress with calm, professional communication.

• Followed dispatch protocols to ensure consistent and reliable response.

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