Customer Service & Administrative Support Specialist

Messiah Muhammad

ANTIOCH, CA 925-***-**** *****************@*****.***

CAREER INTEREST: Obtain a challenging position with a company that promotes advancement.

EDUCATION: Los Medanos, Antioch, Ca Associate’s Degree Major: Social and Behavioral Science/ Math and Science SPECIAL SKILLS:

Effective in Patient Relations, Administrative Support, Appointment Scheduling, Customer Service, Medical Documentation, Electronic Records, Microsoft Office, Data Entry, Calendar Management, Phone Etiquette, Team Collaboration and Time Management. Volunteer Cooking for the Center for Self Development for helping individuals experiencing Homelessness. PROFESSIONAL EXPERIENCE:

MAPLEWOOD MARKETING AUG 2024 – MAR 2025

● ACCOUNT MANAGER: Built strong relationships with clients by listening to their needs and providing personalized solutions. Managed a high volume of customer interactions while maintaining professionalism. Followed up with clients to answer questions and ensure a positive experience. Worked with team members to meet performance goals and improve customer satisfaction. PROCARE THERAPY AUG 2023 – JUN 2024

● BEHAVIOR TECHNICIAN/ TEACHER’S AIDE: Provide one-on-one support for students with autism, ADHD, and learning disabilities. Collaborate with teachers and therapists to support Individualized Education Plans (IEPs). Documented daily progress, behaviors, and services while maintaining confidentiality. Used patience, communication, and problem-solving skills to respond to changing situations. Maintained a safe, supportive environment while following care plans.

SUPREME PLUMBING & HEATING DEC 2021 – AUG 2022

● OFFICE STAFF: Answered multi-line phones, scheduled appointments, and assisted customers with service requests. Organized customer records, invoices, and office documents with accuracy. Coordinated daily schedules between customers and technicians. Resolved customer concerns professionally while providing timely updates. Supported daily office operations to keep workflows running efficient CERTIFICATIONS:

-Life Insurance License California Department of Insurance 11/2023

-CPR Certified