Operations Manager - P&L & Multi-Unit Growth
Resume:
Robert
Westbrook
OPERATIONS MANAGER
Details
Colorado Springs, Colorado
United States
*.****.***********@*****.***
Skills
P&L Management & Revenue
Growth
Strategic Planning & Execution
Budgeting and Cost Control
Hiring & Talent Development
Projects and Deadline Execution
System of Procedure
Development
Brand Growth & Market
Expansion
Exceptional interpersonal
communication
Multi-Unit Operations
ServSafe Certified
Proficient in Microsoft Office
Suite/ Google Workspace (excel,
word, powerpoint, etc.)
Languages
English
Profile
Results-driven Operations Leader with a proven track record of driving revenue growth and operational excellence at CHC Co. (Jimmy John’s Franchise). Increased annual sales from $750K to $1.2M through strategic planning, cost control, and performance optimization. Skilled in leading high-performing teams, executing both individual and cross-functional projects, and consistently meeting critical deadlines in fast-paced environments.
Experienced in building strong partnerships with local schools, businesses, and community organizations to expand brand presence and generate new revenue streams. Adept at balancing big-picture strategy with hands-on execution, including daily operations, administrative management, and process improvement. Recognized for strong leadership, accountability, and the ability to drive sustainable business growth.
Employment History
Operations Manager, CHC, Colorado Springs
OCT 2 0 2 3 — J UN 2 0 2 6
• Owned full P&L responsibility, managing revenue, labor, and cost controls to drive profitability
• Led operational strategy, improving efficiency and reducing waste through process optimization
• Built and developed high-performing teams through structured hiring, training, and leadership coachingIdentified
• Identified growth opportunities and implemented strategic initiatives to increase revenue
Package Car Operator, UPS, Colorado Springs
S E P T 2 0 1 9 — JAN 2 0 2 3
Adhered to established timeframes for completing deliveries within set deadlines. Navigated routes using GPS systems or maps, ensuring efficient deliveries. Followed company policies regarding safe driving practices while operating delivery vehicles. Developed and maintained positive customer relationships along delivery route. Completed merchandise pick-ups at customer locations, verifying loads, checking paperwork and securing items against damage.
Operations Assistant, MOD Pizza, Colorado Springs S E P T 2 0 1 5 — AUG 2 0 1 9
Supported senior managers with day-to-day operational requirements. Supported recruiting, training, and professional development efforts. Coordinated employee schedules to provide adequate staff coverage. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities. Supervised team of employees, providing guidance and support for their professional development. Analyzed sales data to identify trends and opportunities for growth or improvement within store. Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
Education
Associates - Business Administration, NMSU, Las Cruces, NM High school diploma, Alamogordo High School, Alamogordo, NM MAY 2 0 1 4
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