Administrative Support Specialist with Healthcare Focus

DONNEVON

ROUSE

*********@*****.*** 201-***-****

Jersey City, NJ 07305

PROFESSIONAL SUMMARY

thrive in fast-paced environments.

SKILLS

• Office administration

• Administrative support

• Data entry

• Word processing

• Scheduling

• Scheduling appointments

• Customer relations

• Verbal communication

• Workflow coordination

WORK HISTORY

Administration Assistant Northwell Health - New York, NY 10/2023 - 05/2025 Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.

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Provided exceptional customer service to patients by addressing inquiries, resolving issues, and facilitating a positive experience during their interaction with the facility.

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Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.

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Participated in quality improvement initiatives aimed at enhancing patient care services within the facility.

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Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.

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Authentication Team The RealReal - Secaucus, NJ 08/2022 - 05/2023

• Worked effectively in fast-paced environments.

• Proven ability to learn quickly and adapt to new situations. Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Paid attention to detail while completing assignments.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Proved successful working within tight deadlines and a fast-paced environment. 09/2019 - 07/2021

Receptionist Administrator Bank Of New York Mellon Corp - Jersey City, NJ Answered incoming calls, directing clients to individuals addressing specific needs.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Kept reception area clean and neat to give visitors positive first impression.

• Acted as first point of contact and set appointments for prospective clients. Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

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Reception Supervisor Hyatt Hotels Corp - Jersey City, NJ 03/2018 - 08/2019 Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues.

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Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.

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Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.

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Contributed to the hotel''s reputation for excellent service by promptly addressing guest concerns and resolving issues.

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Welcome Desk Attendant Liberty Science - Jersey City, NJ 03/2016 - 04/2018 Assisted in training new employees on front desk procedures and software systems for consistent performance standards across the team.

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• Fostered positive work environment by collaborating effectively with team members. Maintained inventory levels of essential supplies at the welcome desk for efficient daily operations without interruption or delay in service provision.

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Resolved guest issues with professionalism, demonstrating excellent customer service skills.

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EDUCATION

Essex County College - Newark, NJ

Business Administration

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