Table Games Pit Manager with Regulatory Expertise
Resume:
GWENDOLYN
LOONEY
TABLE GAMES PIT
MANAGER
********@*****.***
KINDER, LA 70648
CONTACT
SKILLS
• Staff training and development
• Strong leadership
Employee relations and
• teamwork
• Customer service
• Attention to detail
• Adaptability and flexibility
• Effective communication
• Decision-making
• Task prioritization
Overseeing table games operations with precision and ensuring compliance with gaming regulations and company policies. Strong analytical skills to monitor game integrity, detect fraud, and manage staff performance. Consistently maintain well- organized pit area, fostering positive gaming environment while maximizing revenue. Seeking to contribute expertise and reliability as Table Games Pit Manager, bringing deep knowledge of gaming procedures, staff supervision, and customer service.
PROFESSIONAL SUMMARY
Table Games Pit Manager
COUSHATTA CASINO RESORT, KINDER, LA
EXPERIENCE
January 2000 - March 2026
13 years experience as Dual Pit Supervisor, entire casino career in
• Table Games.
Ensured compliance with all applicable state laws and regulations
• related to gaming operations.
Utilized advanced problem solving skills to resolve difficult situations
• involving customers or staff members.
Managed daily banking functions including cash drops, fills, transfers
• between tables and departments.
Monitored all table game activities, enforcing house rules while
• providing exceptional customer service.
Maintained accurate records of all transactions within the Table
• Games Pit for auditing purposes.
Successfully managed a team of 10+ dealers and supervisors, ensuring
• efficient operations in the Table Games Pit.
Circulated among gaming tables to ensure that operations were conducted properly, that dealers follow house rules and that players were not cheating.
•
Resolved customer complaints regarding problems, such as payout
• errors.
Explained and interpreted house rules, such as game rules and betting
• limits.
Maintained familiarity with all games used at facility, as well as
• strategies and tricks employed in those games.
Monitored staffing levels to adequately staff games and tables for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
•
• Set and maintained bank and table limit for each game. High School Diploma
Bunkie High School, Bunkie, LA
EDUCATION
May 1993
CERTIFICATIONS
• LOUSIANA STATE GAMING LICENSE
• RESPONSIBLE VENDORS LICENSE
Philip Bonkowski — Coushatta Casino Resort
Assistant Shift Manager
*********@*****.***
Ava Suire — Coushatta Casino Resort
Floor Supervisor
**********@*****.***
REFERENCES
Coworker
Coworker
Worked with another Supervisor to create the class to instruct all other supervisors on how to use to the Bally's program at Coushatta Casino Resort.
I taught several classes of new dual rates on how to perform their duties as a floor supervisor, and continued to mentor them through the years. I taught several table game classes.
I dealt in poker room for 2 years and helped out in supervisory role when needed.
Completed the Leadership Academy at Coushatta Casino Resort. TEAM BUILDING
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