Emergency Communications Dispatcher Professional
Resume:
CLAUDIA GALLEGOS
**** ******* ** *********, ** **622
************@**.***
EXPERIENCE
1.City of Firebaugh
*** **********/ ************** **/****- 04/2026
2.City of Coalinga
*** ****atcher/ Communications 05/2022- 03/2023
ORGANIZATION COMMUNICATION
· Communicated Pertinent Information Via Integrated Communication Systems Utilizing Multi-Channel Emergency Radios, Multi-Line Telephone Communication Systems, Teletype and Facsimile Equipment
· Questioned Callers to Obtain the Information Required to Determine the Most Appropriate Course of Action, With the Goal of the Safest Best Emergency Resolution Outcomes
· Created And Maintained Logs of All Calls Received and Prepared Written Reports as Necessary; Issued, Tracked, And Maintained Case Incident Numbers, And Other Records Relating to Emergency Responses
· Provided The Public with Basic Instructions to Safeguard Persons in Hazardous Conditions Before the Arrival of Trained Fire/Police Personnel
· Dispatched Emergency Services as Required, Such As Police, Fire, And Ems Services to Residential and Commercial Locations Along with Providing Escalated Support If the Need Arose
· Trained New Dispatcher Hires to Adequately Know the Job and Keep Officers Safe, And Better Serve the Community.
· Entered Vehicles, Missing Persons, Guns, Property, And Any Other Information into the System.
EDUCATION/ CERTIFICATIONS
Firebaugh High School 06/2010
Dispatch Post Certification 01/2023
Dispatch CTO (Communications Training Officer) Certification 09/2024
Bilingual (fluent English & Spanish)
AWARDS AND ACKNOWLEDGEMENTS
Received a “Life Saving Award” 12/2024
TECHNICAL COMPETENCIES
Software: Microsoft office suite 365 (WORD, EXCEL, POWERPOINT, OUTLOOK) ADOBE SHAREPOINT OMNIXX FORCE SHARNET QCAD MARK43 ARIES
Operating Systems: MAC MICROSOFT WINDOWS
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