Customer Care & Administrative Support Specialist

GEORGETTE FRITTER

Reading, PA ***** 610-***-**** ****************@*****.***

Work Experience:

Customer Care Representative

UGI UTILITIES

January 2021 to December 2021

MANAGING CUSTOMER INQUIRIES RELATED TO SERVICES ACCOUNTS INCLUDING BILLING, CREDIT, EMERGENCIES,

SCHEDULING SERVICE APPOINTMENTS, AND CUSTOMER EMAIL INQUIRIES.

Commercial Reservation Specialist

PENSKE1

January 2016 to December 2018

MANAGING CUSTOMER INQUIRIES RELATED TO SERVICE, COMMERCIAL EQUIPMENT, RENTAL QUOTES, EXISTING

RESERVATIONS AND COMPLETING RESERVATIONS.

ADDITIONAL RESPONSIBILITIES INCLUDE OWNER OPERATOR CUSTOMERS, FED EX CONTRACTOR TRACTOR/TRAILER

RENTALS, 2016 UPS PEAK SEASON RENTALS, AND PENSKE1 TRAINING TEAM.

Household Moving Advisor

PENSKE TRUCK RENTAL

January 2016 to December 2016

MANAGING CUSTOMER INQUIRIES RELATED TO SERVICE, MOVING TRUCK RENTAL QUOTES, EXISTING RESERVATIONS,

COMPLETING NEW RESERVATIONS AND NEW EMPLOYEE DEVELOPMENT COACH.

CSR II

FIRST ENERGY

January 2013 to December 2016

MANAGING CUSTOMER INQUIRIES RELATED TO OUTAGES, EMERGENCIES, STORM TEAM MEMBER, PROCESSED/

COMPLETED ADVANCED APPLICATIONS FOR SERVICE, BILLING, AND CREDIT/COLLECTIONS FOR MULTIPLE OPERATING

COMPANIES ACROSS 6 STATES.

Office Manager

SENTINEL EXTERIORS

January 2009 to December 2013

MAINTAINED COMPANY DATABASES, PAYROLL, EMPLOYEE BENEFIT MANAGEMENT, SCHEDULING UPCOMING JOBS,

PREPARING FORMAL ESTIMATES AND CONTRACTS, AR/AP, INVENTORY, AND PRODUCT PURCHASING.

Executive Administrative Assistant

OFFICE TEAM/DDS

January 2007 to December 2008

ANSWERED INCOMING CALLS, COORDINATED EMPLOYEE HEALTH BENEFITS, MAINTAINED EMPLOYEE RECORDS

(INCLUDING SALARY RECORDS), ASSISTED AT CLIENT WORK SITES, DISTRIBUTED MAIL, SCHEDULED NEW EMPLOYEE

ORIENTATION, COORDINATED FUNDRAISERS, AND PREPARED VARIOUS DOCUMENTS.

Sales Coordinator

VOSSLOH TRACK MATERIAL

January 2007 to December 2007

AP/AR, PREPARED CUSTOMER ORDERS, COORDINATED PRODUCT SHIPMENT, ASSISTED WITH COMPUTER NETWORK,

COORDINATED ALL PROJECTS FOR THE TAKE-UP DIVISION, DISTRIBUTED MAIL, MAINTAINED CUSTOMER RECORDS, AND

RECONCILED DAILY BANK DEPOSITS.

Education

BUSINESS MANAGEMENT (BACHELOR OF ARTS)

ALVERNIA UNIVERSITY Reading, PA

January 2004 to December 2007

Skills

PAPER VISION Attention to detail MICROSOFT OFFICE SUITE MULTI-TASKING WITH EASE

SALESFORCE Microsoft Excel INSURANCE VERIFICATION COMPLIANCE SAP 24/7 ROADSIDE

REPORTS PENSKE1 NEW HIRE TRAINING/COACHING Greeting customers HOUSEHOLD RENTAL

TRAINING AND DEVELOPMENT PROFESSIONAL PHONE ETIQUETTE PRISM HIGH CUSTOMER

RESOLUTION SUCCESS RATE CITRIX RECEIVER STRONG WORKING RELATIONSHIP WITH FIELD

LEADERSHIP Phone etiquette AS400 WILLINGNESS TO WORK AS A TEAM AND ASSIST WHEN

NEEDED. RENTAL NET ABILITY TO WORK IN A FACE-PACED ENVIRONMENT INDEPENDENTLY MS

OFFICE ESCALATED CALL RESOLUTION VEHICLE THEFT REPORTING FIELD OPERATIONS ASSISTANCE

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