Office Administration & Scheduling Specialist

OMAPATTIE PRASHAD

Palm Bay, FL ***** 347-***-**** ************@*****.***

Professional Summary

With a proven track record at Little

Angels Pediatric Daycare, I excel in office administration and effective communication, ensuring seamless operations and superior client satisfaction. My expertise in report writing and dedication to quality assurance underscore my ability to enhance team efficiency and accuracy in fast-paced environments. Willing to relocate to: Palm Bay, FL - Melbourne, FL Work Experience

Home Health Scheduler

HCA Healthcare Florida Melbourne, FL

June 2024 to January 2026

• Coordinating patient visits, including admission, routine, recertification, and supervisor to visit with appropriate clinicians and ensuring visits align with patients order and care plans. Administrative Assistant

Little Angels Pediatric Daycare Orlando, FL

October 2021 to November 2023

• Answer and direct phone calls appropriately

• Developed and maintain filing system

• Organize and schedule appointments

• Plan meeting and record minutes

• Compose and distribute emails, correspondence, letters, memos, forms and faxes

• Assist in the preparation of regularly scheduled reports. Patient Care Scheduling Coordinator

Aliah Home Care Queens, NY

February 2010 to March 2020

• Conducted intake, monitor and schedule cases

• Interacts with outside agencies, staff and family members to resolve client problems

• Supervise home care workers.

• Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.

• Responded to telephone calls and emails from customers or clients to answer questions or resolve problems. Service Coordinator

NY Health Care Mount Vernon, NY

November 2006 to April 2008

• Staffed new cases and referrals generated from contracts

• Ensured all home care workers were at their scheduled assignments

• Maintain filing system as needed.

Service Coordinator

Best Care New York, NY

November 2005 to February 2006

• Reviewed files and records to answer requests for information

• Staffed new cases from contracts and hospitals.

Coordinating Supervisors

Allen Health Care Mount Vernon, NY

August 1998 to September 2004

• Assisted branch manager with various tasks, such as counseling compliance reports, communicate with contractors regarding

Education

Business

Van Arsdale High School

January 2001 to January 2001

Upper secondary education

Skills

Electronic health records (EHR) management Phone answering Computer operation Microsoft Teams Financial sales Sales experience within healthcare Maintaining patient confidentiality Epic Hospitality Microsoft Powerpoint Time management Direct patient care Customer communication Intake Phone communication Conflict management Patient scheduling systems Collaborate with healthcare professionals Payroll processing Special education Human resources Patient interaction Clinic administrative experience Multitasking Accounts receivable Delivery driver experience Call center Math Computer networking Quality control Live chat Health information management Medicare Long term care experience Clinic Android Office experience First aid Customer support Administrative experience Private practice experience Availity Climbing Employee relationship building Childcare Assisting medical staff Budget control Vital signs Medical records Managing patient records Personal assistant experience Sales ICD coding Medical terminology Preschool experience EHR systems Financial services Healthcare management Workflow management (operations management method) Multi-line phone systems EMR/EHR Phone etiquette Conducting sales calls Home & community care Sales support Google Workspace Microsoft Access Quality audits Adobe Acrobat Nannying Phone call backs Patient registration Assisted living Patient billing Financial statement preparation Medical office management Private practice Home care Transcription Numeracy Clinical documentation Health insurance co-pays Manufacturing company experience Customer complaint resolution Healthcare insurance patient portal navigation Office Administration Customer support ticket management Typing Word processing Clinical staff scheduling Medical claims Active listening Interpersonal skills Filing Patient care Client communication Ability to follow instructions Workplace health and safety regulatory compliance EMR systems Recruitment process management Managing customer accounts Healthcare staff management Mail handling Staff development Customer service Ensured all coordinators follow up with contracts for referrals. STATE FL ZIP Letter preparation Appointment scheduling Client interaction via phone calls Document management systems Quality improvement Quality assurance Front desk Documentation And Reporting accepting new private intakes Attention to detail Medical office experience ICD-10 Care plans Office Management Accounting software Classroom experience Supervised employers work as fulfilled, resolved conflicts, tracked and logged all employees Task prioritization iOS Meeting planning Medical administrative support Guest services Retail sales Reception oversight Medication administration Marketing Microsoft Office Cash handling Team management Emergency medicine Lesson planning Databases Records management Handling patient inquiries Business development Working with people with disabilities Productivity software Achieving HIPAA compliance Customer inquiry handling Google Sheets B2B sales Workday Microsoft Word Patient appointment reminder management Organizational skills Help desk Decision making Medical insurance coverage verification Insurance prior authorization Managed care Teamwork Microsoft Outlook Calendar Phone inquiries Expense Reporting Writing skills Client relationship development Assisting with ADLs Record keeping POS Staff supervision Patient collections management Medical scheduling Team motivation (leadership skill) Inpatient CPT coding Communication skills ERP systems Weight loss Microsoft Outlook Computer literacy Computer hardware Bookkeeping Budgeting Accounts payable HIPAA Strong verbal, written and communication skills with email and phone etiquettes. Team work, listening skills and detail oriented. Project management Public health Call center experience Data entry Working with adult populations Client email correspondence Clerical Support Health insurance authorizations Team development Clerical experience MRP Computer skills Report Writing Social media knowledge Scheduling Care coordination Grammar Experience Experience with individuals with neurodevelopmental disorders High availability QuickBooks Dispatching Talent acquisition platforms Driving Quality assurance audits Documentation review Calendar management Project management software CRM system proficiency Sales management Inside sales Medical billing and coding experience in psychiatry Health insurance Basic math Microsoft Excel Patient assessment CRM software Customer relationship building Escalation handling Customer issue escalation Social work Client services Insurance verification Experience with children Phone call management Medical coding Order entry Quality assurance within food and beverage industry Customer relationship management Direct support Windows Payroll Leadership Languages

Spanish

English

Certifications and Licenses

Driver's License

First Aid Certification

CDL A

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