Operations Supervisor and Scheduling Specialist

Jayla Howell

Forest Park, GA ***** +1-470-***-**** *********@******.***

Work Experience

Supervisor

Opmax Support Services College Park, GA

September 2023 to November 2025

* Supervised daily service operations to ensure tasks were completed efficiently and met company and client standards

* Led, trained, and supported employees while maintaining a productive and professional work environment

* Created and adjusted employee schedules to meet operational demands and minimize overtime

* Maintained accurate documentation and reports related to staffing, performance, and operations

+ Addressed employee performance issues and provided coaching when necessary

* Conducted regular site inspections to ensure quality, cleanliness, and safety compliance

Scheduling Coordinator

Opmax Support Services Forest Park, GA

September 2022 to November 2025

* Coordinated and maintained accurate schedules for employees across assigned service locations

* Managed shift changes, call-outs, and time-off requests with minimal service disruption

* Ensured appropriate staffing levels to meet operational and client requirements

* Worked closely with supervisors and management to forecast staffing needs

* Communicated daily and weekly schedules clearly to employees and site supervisors

* Supported onboarding by scheduling training shifts for new hires

Education

Business Administration (University)

Strayer university Remote

October 2025 to Present

High school diploma

Redan High School Stone Mountain, GA

August 2015 to May 2019

Upper secondary education

Skills

Stafftraining Attention to detail Patientinteraction GPS Routedriving Microsoft Excel Team

management Dispatching Cargo van operation Dataentry Dataanalytics Multi-line phone

systems Medicalscheduling Fleet management Microsoft Office Process improvement Analysis

skills Microsoft Outlook Customer service

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