Certified Nursing Assistant & Administrative Support Specialist

Christine Chulu

Dallas, TX 945-***-**** *********@*****.***

Professional Summary

Certified Nursing Assistant and administrative support professional with over 8 years of experience providing compassionate patient care, coordinating staff onboarding, delivering excellent customer service, and supporting office operations. Experienced in assisted living environments, resident care, documentation management, and healthcare compliance. Recognized for strong accountability, organization, and the ability to support both clinical teams and administrative functions in fast-paced environments.

Core Skills

Patient Care & Activities of Daily Living Vital Signs Monitoring Resident Safety & Mobility Support Electronic Documentation Customer Service & Client Relations Administrative Coordination Staff Onboarding Support Documentation

Scheduling & Office Support Microsoft Office (Word, Excel, Outlook) Team Collaboration Professional Experience

Residential Connectivity Sales Specialist Spectrum April 2026 – Present

• Promote and sell residential internet, mobile, and cable services to new and existing customers.

• Educate customers on product features, pricing, and service benefits to drive informed decisions.

• Build rapport quickly and address customer concerns to close sales effectively.

• Utilize consultative sales techniques to identify customer needs and recommend tailored solutions.

• Maintain accurate records of customer interactions and sales activities. Certified Nursing Assistant Carrara Aug 2025 – PRN

• Provide compassionate direct care to residents including assistance with bathing, grooming, mobility, and meals.

• Monitor and document patient conditions while reporting health changes to nursing staff.

• Maintain patient safety, dignity, and comfort while supporting daily living activities. Certified Nursing Assistant (CNA) & Onboarding Coordinator Silverleaf Assisted Living and Memory Care 2021 – 2025

• Delivered daily resident care including hygiene assistance, mobility support, and monitoring vital signs.

• Coordinated onboarding of new employees including orientation scheduling, training documentation, and staff support.

• Assisted management with administrative coordination, scheduling, and internal documentation. Customer Service Representative Palm Palm Healthcare 2020 – 2023

• Provided front-desk and administrative support including scheduling, phone communications, and patient assistance.

• Maintained accurate records and documentation while ensuring professional customer service. Area Sales Manager Coca-Cola Zambia – Lusaka 2019 – 2020

• Managed regional sales operations and supervised sales teams to improve distribution performance.

• Implemented sales strategies that improved product visibility and territory growth. Administrative Assistant (Internship) National Institute of Public Administration, Zambia 2017 – 2018

• Provided clerical and administrative support including data entry, file organization, and report preparation.

Certifications & Education

Certified Nursing Assistant (CNA)

Business Administration Coursework / Credits

Microsoft Office Specialist (Word, Excel, Outlook) Customer Service Excellence Certificate

Professional Accomplishments

Accountability Award – Silverleaf Services

References

Available upon request.

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